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Helpdesk - Technician Jobs

Company

Geller & Company
Address , New York, 10017, Ny
Employment type FULL_TIME
Salary $100,000 - $150,000 a year
Expires 2023-06-18
Posted at 1 year ago
Job Description
Founded in 1984, Geller & Company provides strategic financial, tax, and consulting services to individuals and companies who rely on our firm for independent and cross-disciplinary advice. Headquartered in Manhattan, Geller & Company employs more than 300 professionals to help shape and drive our clients’ financial strategies.
Your Impact:
  • Maintaining documentation for all Service Desk and end user processes and procedures
  • Providing support in-house and at client locations (remote, onsite fill-in, or assignment)
  • Installing, repairing and configuring PC’s, peripherals, and other end user equipment including, Android devices, MACs, iPhones and iPads
  • Providing the highest level of customer service for all levels of the business and external clients
  • Ability to troubleshoot and resolve break/fix and configurations issues with hardware and software in Microsoft networking environment.
  • Ensuring timely resolution of technical support requests according to published SLA’s within approved policies and procedures.
  • Creating and updating articles in Knowledge Base as needed
  • Able to field all incoming cases from basic end user/hardware support to advanced troubleshooting
  • Able to work extended and flexible hours, including occasional nights/weekends per an on call schedule and best effort case
  • Providing support to all customers in the office and occasional home locations
  • Responsible for providing desktop support for computers and software through phone and direct contact with the clients
  • Presenting a professional appearance and demeanor for both internal business and external clients
  • Fielding inquiries/problems and providing updates to all users on progress and completion of requests
  • Liaising with technology vendors for support and installation services
What you’ll offer:
  • Remote Desktop Troubleshooting Experience (I.E. – Remote Event Viewer and Log Analysis)
  • Bachelor Degree in Computer Science or related field.
  • Follow-up with users until issue is resolved.
  • Must be able to manage time effectively and to be motivated, reliable, and a self-starter.
  • Experience working in a 400+ user enterprise environment with a broad range of technologies with a strong focus on Microsoft networking and MS Office applications.
  • Answer phones, dispatch ticket queue, & answer emails.
  • Candidate must have a minimum of 2-3 years of experience in Helpdesk for both phone and desk side support (in Financial Services a plus).
  • Must have working knowledge of TCP/IP networks and internet protocols
  • Candidate must have advanced proven experience with, Windows 10 and MS Office 2016. (M365 a plus)
  • Experience in using a Trouble Ticket system. (ServiceNow a plus)
  • Act as the single point of contact to the user for all IT related requests.
  • Experience in configuring and supporting iPhone and Android devices in Microsoft Exchange based networks with AirWatch / Blackberry UEM MDM solutions.
  • Candidate must possess strong written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Candidate must possess excellent interpersonal and customer service skills.
  • Log all tickets with complete and pertinent details.
We’d love to see:
  • RSA or similar two-factor authentication method experience
  • Cat5e and Cat6 patching and troubleshooting.
  • Global Protect VPN troubleshooting experience
  • Airwatch or equivalent MDM experience.
  • Citrix XenApp/Xendesktop experience.
  • Understanding of Active Directory environment
  • Experience with AV and Video Conferencing (configuration and support).
  • Current industry certification.
  • Cisco IP Telephony phone administration experience.
  • Bomgar Representative Console or similar support tool experience
  • McAfee Suite experience
  • Bloomberg Terminal experience
Why join Geller & Company?
  • Philanthropic opportunities
  • Generous PTO and paid holidays
  • Opportunity to scale your experience beyond the scope of your role
  • 401K plan with company match
  • 100% funded health, vision, and dental insurance
What's next?
If this sounds like you, apply today and Talent Acquisition will review your application and get in touch if there is match.
Geller & Company is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or caregiver status.
The base salary range for this position is:
$100,000 - $150,000
Base pay offered may vary depending on job-related knowledge, skills, and experience. The total compensation package includes medical, dental, vision, financial, and other benefits as well as the potential for an annual bonus consideration.