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Tier 1 Helpdesk Specialist Jobs

Company

Insight Global
Address Fairfax, VA, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-07-12
Posted at 11 months ago
Job Description

Must-haves

-2+ years of client facing IT experience

-Experience troubleshooting password resets, creating/editing user accounts with Active Directory

-Familiarity with basic troubleshooting Citrix or VMware & remote desktop applications

-Ticketing system experience, preferably ServiceNow

-Comfortable going on-site 5 days a week, M-F 8-5

-Great communication and professional

Plusses

Day-to-Day

A client of Insight Global is looking for a Tier 1 Desktop Technician to join the team to sit fully on-site in Fairfax, VA. Daily responsibilities will include being the first line of support where scenarios will include password resets, adding/deleting users and their permissions, and providing basic desktop support. They will also be responsible for rebooting computers and servers, Office 365 account troubleshooting, outlook troubleshooting, and minimal mobile device troubleshooting.