Tier 2 Helpdesk Technician Jobs in California , Employment

Are you looking for a challenging and rewarding career in IT? Join our team as a Tier 2 Helpdesk Technician and help us provide top-notch technical support to our customers. You'll be responsible for troubleshooting complex technical issues, providing technical advice, and ensuring customer satisfaction. If you're up for the challenge, apply now!

Overview A Tier 2 Helpdesk Technician is a technical support specialist who provides assistance to customers with technical issues related to their computer systems. They are responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer complaints. They may also be responsible for providing training and support to other technicians. Detailed Job Description A Tier 2 Helpdesk Technician is responsible for providing technical support to customers with computer systems. They must be able to troubleshoot hardware and software problems, provide technical advice, and resolve customer complaints. They must also be able to provide training and support to other technicians. They must be able to work independently and as part of a team. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Knowledge of computer hardware and software

• Knowledge of network systems

• Ability to troubleshoot hardware and software problems

• Ability to provide technical advice

• Ability to resolve customer complaints

• Ability to provide training and support to other technicians

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Associate’s degree in computer science or related field preferred

• Certification in computer hardware and software preferred

• Previous experience in a helpdesk or technical support role preferred

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of network systems

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

Job Experience

• Previous experience in a helpdesk or technical support role preferred

Job Responsibilities

• Provide technical support to customers with computer systems

• Troubleshoot hardware and software problems

• Provide technical advice

• Resolve customer complaints

• Provide training and support to other technicians

• Work independently and as part of a team