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Tier 2 Helpdesk Technician Jobs in Texas

Ndt Technician - Tier 2
By Danos At , Gray, 70359, La
Perform other job-related tasks as assigned by management.
NDT Level II Certification MT, PT, VT, UT Thickness
Excellent verbal and written communication and leadership skills.
Set up and calibrate nondestructive testing equipment.
Conduct tests to ensure quality or detect discontinuities (defects) using Magnetic Particle, Liquid Penetrant, Visual inspection, and UT Thickness.
Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations.
Tier 2 Helpdesk Technician Jobs
By NetImpact Strategies Inc. At Edinburg, TX, United States
Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies, and standards
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
2 years of relevant, applicable professional experience in managing end user IT support services
Experience with managing customer expectations and delivering the highest level of quality customer service
Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606, Ca $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Helpdesk Technician Jobs
By The Whiting-Turner Contracting Company At , Towson, 21286, Md
Track terminated employees, retrieve equipment, backup data upon request and return equipment in Asset Management Systems.
Address user inquiries via phone and email to the Helpdesk
Determine source of computer problems via troubleshooting (hardware, software, user access, etc.).
Assign work orders to desktop and network groups in ticketing software
Document resolutions in ticketing software for future reference.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Helpdesk Technician Jobs
By Jacobs At , Houston, 77002, Tx
Provide printer management, including monitoring, procuring and replacing toners.
Prior experience providing in-person and remote phone technical support.
Management has the prerogative to select at any level for which the position is advertised.
Excellent written and oral communication skills.
Must possess working knowledge of IT Standards.
Knowledge Microsoft Windows 10 and above Operating System and MS Office 365 products and above, with Outlook.

Are you looking for a challenging and rewarding career in IT? Join our team as a Tier 2 Helpdesk Technician and help us provide top-notch technical support to our customers. You'll be responsible for troubleshooting complex technical issues, providing technical advice, and ensuring customer satisfaction. If you're up for the challenge, apply now!

Overview A Tier 2 Helpdesk Technician is a technical support specialist who provides assistance to customers with technical issues related to their computer systems. They are responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer complaints. They may also be responsible for providing training and support to other technicians. Detailed Job Description A Tier 2 Helpdesk Technician is responsible for providing technical support to customers with computer systems. They must be able to troubleshoot hardware and software problems, provide technical advice, and resolve customer complaints. They must also be able to provide training and support to other technicians. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to troubleshoot hardware and software problems
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to provide training and support to other technicians
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Associate’s degree in computer science or related field preferred
• Certification in computer hardware and software preferred
• Previous experience in a helpdesk or technical support role preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a helpdesk or technical support role preferred
Job Responsibilities
• Provide technical support to customers with computer systems
• Troubleshoot hardware and software problems
• Provide technical advice
• Resolve customer complaints
• Provide training and support to other technicians
• Work independently and as part of a team