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Tier I Help Desk Tech Jobs in Kansas

Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems

Are you looking for an exciting new opportunity to use your technical skills? We are looking for a Tier I Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this is the perfect job for you!

Overview Tier I Help Desk Tech is a customer service position responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I Help Desk Tech is responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I Help Desk Tech is expected to provide timely and accurate responses to customer inquiries, maintain customer records, and document customer interactions. Job Skills Required
• Excellent customer service skills
• Knowledge of basic computer hardware and software
• Ability to troubleshoot basic technical issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of technical support experience
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Excellent customer service skills
Job Knowledge
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1-2 years of customer service experience
• 1-2 years of technical support experience
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot basic technical issues
• Provide customer service
• Escalate more complex issues to higher-level technicians
• Provide timely and accurate responses to customer inquiries
• Maintain customer records
• Document customer interactions