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Tier I Help Desk Tech Jobs in Ohio

H.i.s. Help Desk Tech.
By Oroville Hospital At , Oroville, 95966 $25.83 - $34.71 an hour
Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
Knowledge and experience of customer service practices
Inform management of recurring problems
Working knowledge of Windows operating system environments
Related experience and training in troubleshooting and providing help desk support
Help Desk Agent I
By West Tennessee Healthcare At , Jackson, 38301, Tn
Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
Performs related responsibilities as required or directed.
Associate’s degree or Vocational/Technical School certification preferred.
Conduct preventative maintenance rounds taking responsibility for assigned areas.
Assist with onboarding of new users.
Help Desk Tech Jobs
By University of Alabama at Birmingham At , Birmingham, Al
Utilizes Problem Management database to register problems and record most effective solutions
Or an equivalent combination of relevant education and/or experience
One (1) year of related experience required
Work Arrangement (final schedule to be determined by the department/hiring manager)
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms
Makes sure they are responding appropriately in a precise and timely manner

Are you looking for an exciting new opportunity to use your technical skills? We are looking for a Tier I Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this is the perfect job for you!

Overview Tier I Help Desk Tech is a customer service position responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I Help Desk Tech is responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I Help Desk Tech is expected to provide timely and accurate responses to customer inquiries, maintain customer records, and document customer interactions. Job Skills Required
• Excellent customer service skills
• Knowledge of basic computer hardware and software
• Ability to troubleshoot basic technical issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of technical support experience
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Excellent customer service skills
Job Knowledge
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1-2 years of customer service experience
• 1-2 years of technical support experience
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot basic technical issues
• Provide customer service
• Escalate more complex issues to higher-level technicians
• Provide timely and accurate responses to customer inquiries
• Maintain customer records
• Document customer interactions