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Tier I Help Desk Tech Jobs in Florida

Tier I Help Desk Technician
By Iron Bow Technologies At , Herndon, 20171
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.

Are you looking for an exciting new opportunity to use your technical skills? We are looking for a Tier I Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this is the perfect job for you!

Overview Tier I Help Desk Tech is a customer service position responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I Help Desk Tech is responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I Help Desk Tech is expected to provide timely and accurate responses to customer inquiries, maintain customer records, and document customer interactions. Job Skills Required
• Excellent customer service skills
• Knowledge of basic computer hardware and software
• Ability to troubleshoot basic technical issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of technical support experience
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Excellent customer service skills
Job Knowledge
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1-2 years of customer service experience
• 1-2 years of technical support experience
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot basic technical issues
• Provide customer service
• Escalate more complex issues to higher-level technicians
• Provide timely and accurate responses to customer inquiries
• Maintain customer records
• Document customer interactions