Telecom Technical Representative Jobs
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At , Freeport, Tx
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At , Chino, 91710, Ca
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At , Albany, Ny
$100,000 a year
Technical Sales Representative - Kennewick
By KLM Careers
At Seattle, WA, United States
Are you looking for a job that will challenge you and help you grow? Join us as a Telecom Technical Representative and be part of a team that is revolutionizing the telecom industry. You'll get to work with cutting-edge technology and be part of a dynamic and innovative team. If you're up for the challenge, apply now!
Overview Telecom Technical Representatives are responsible for providing technical support to customers who are using telecom products and services. They provide technical assistance to customers over the phone, via email, or in person. They troubleshoot customer issues, answer questions, and provide solutions to customer problems. Detailed Job Description Telecom Technical Representatives are responsible for providing technical support to customers who are using telecom products and services. They provide technical assistance to customers over the phone, via email, or in person. They troubleshoot customer issues, answer questions, and provide solutions to customer problems. They also provide technical advice and guidance to customers on how to use telecom products and services. They may also provide training to customers on how to use telecom products and services. Job Skills Required• Excellent customer service skills
• Excellent communication skills
• Knowledge of telecom products and services
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice and guidance
• Ability to provide training to customers
Job Qualifications
• Bachelor’s degree in a related field
• Previous experience in a customer service role
• Previous experience in a technical support role
• Knowledge of telecom products and services
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
Job Knowledge
• Knowledge of telecom products and services
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a telecom industry
Job Responsibilities
• Provide technical support to customers over the phone, via email, or in person
• Troubleshoot customer issues and provide solutions
• Provide technical advice and guidance to customers
• Provide training to customers on how to use telecom products and services
• Respond to customer inquiries in a timely manner
• Maintain customer records and update customer information as needed
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