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Technical Service Representative (Tsr)
Company | Customer Engineering Services |
Address | Jackson, MS, United States |
Employment type | FULL_TIME |
Salary | |
Category | Nanotechnology Research |
Expires | 2023-09-04 |
Posted at | 9 months ago |
Join Our Team Today!
- Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
- Using good business judgment in your daily operations to minimize operational expenses
- Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required
- Technical and Mechanical Troubleshooting
- Working closely with and developing strong business relationships with the customer and client personnel
- Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
- Completing all required reporting procedures related to the maintenance and repair of the equipment
- Installing and removing equipment
- Installing equipment modifications as needed
- Conducting informal operator training as needed to improve machine performance
- Ability to work unplanned extended workdays based on business needs
- Ability to work independently and as a team
- Ability to perform timely and accurate reporting
- Good written, verbal, and listening skills
- Ability to work with mobile devices ie: smartphones
- Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
- The ability to relate to customers in a professional and courteous manner
- Prior experience in diagnosing and repairing equipment failures preferred
- Good time-management skills
- Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
- Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.
- Understanding of mechanical operations, computers/software, and hands-on break/fix repair
- Maintain professional appearance based on Company policy
- Technical school courses OR 3-5 years experience with servicing equipment (a plus)
- Basic Computer and Mathematical Skills
- Ability to adapt to ever-changing environments and work assignments
- High School Diploma or General Education Degree (GED)
- Company provided Tool Kit, Cell Phone, and Laptop
- Competitive Salary
- Paid Time Off which includes vacation, sick time, and paid national holidays
- Company Credit Card
- Comprehensive insurance offerings including Health, Dental, and Vision
- Plan for your future with our 401(k) plan and take advantage of company matching
- Company Paid Short Term/Long Term disability
- Company vehicle provided
- Company Paid Life Insurance Policy
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