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Technical Support Triage Specialist Jobs in Fremont, Iowa

Technical Support Product Specialist - Voice
By Intermedia.net, Inc. At , Remote
Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times
Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
Minimum one (1) year of experience in a high-volume call center environment in a technical support role
Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products
Technical Support Specialist Jobs
By Emmis At , Remote $60,000 - $70,000 a year
Assign non-technical requests to client services managers
Excellent problem-solving and analytical skills
At least two years of experience supporting business systems that includes:
Ability to perform in a fast-paced environment and patiently and effectively manage multiple workloads, priorities, and deadlines
Possesses knowledge across a wide range of technical topics
Python, Java, C# experience helpful but not required
Technical Support Solutions Specialist
By Collegis Education At , Remote
Serve as Client Liaison between assigned teams and actively manage the associated knowledge bases and ensure documentation is up-to-date.
Possess a demonstrated mastery of customer service skills through past evaluations, training, and knowledge.
In-depth knowledge of the higher education industry and PSC clientele.
Develop and maintain knowledge articles and email templates for PSC employees.
Successful completion of PSC & Professional Training Modules or equivalent industry experience.
Maintain a high performance score on customer service or equivalent industry experience.
Fep Claims Technical Support Specialist
By Premera Blue Cross At , Remote $48,500 - $72,700 a year
To learn more about our COVID-19 vaccination and accommodation requirements, please visit our Careers landing page.
Provides technical support to assigned teams by researching and/or troubleshooting issues related to processing, system, and software applications.
Researches, creates and distributes reports, including HPIA, Dims First and Training needs/updates.
Conducts system performance audits to ensure transaction compliance, accuracy and timeliness. Identifies, recommends and implements process improvements.
Represents department on cross-functional teams and meets with external customers as required.
Provides consistent feedback, spot and team training for associates by communicating technical process improvements that positively impact team success.
Sales & Technical Support Specialist
By MultiTracks.com At , Remote
Communicating clearly and providing an exceptional customer experience
Working closely with the Support Team Manager to escalate potential problems with our products and services.
Strong computer and communication skills.
Experience with MultiTracks.com iOS Apps, Playback and ChartBuilder
Experience working with ProPresenter, Planning Center and other church-centric tools
Experience and comfortability troubleshooting technological issues.
Technical Support Product Specialist
By Intermedia.net, Inc. At , Remote
Shifts assignment are based by Pacific Standard Time and scheduled from 6am – 10pm PST. Shift are determined Workforce Management.
Upselling - identify product improvements by additional services offered by Intermedia.
The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.
1+ years of experience in a high-volume call center environment in a technical support role.
Experience configuring Outlook, setting up Office 365 products, and other email applications.
Experience with Exchange Server/O365 accounts/users along with DNS, and Mail flow.
Technical Support Specialist (Contract To Perm)
By Signal At , Remote $35 - $45 an hour
Help maintain our knowledge base.
Demonstrated technical aptitude - e.g. comfort analyzing debug logs. QA experience is a plus.
Hourly range based on experience: $35-$45/hour.
Communicate diplomatically with users to provide accurate and timely support across multiple channels of feedback.
Analyze and research reported issues, and then help prioritize them based on relative importance.
Convert qualitative user feedback into more quantifiable and actionable information for developers to understand and address.
Senior Wan/Lan Technical Support Specialist
By EX2 Outcoding At , Remote
Familiar with an advanced understanding of server administration with experience in building and deployment
Interpersonal skills: phone, written, active listening, and customer care
Five years of IT or related experience.
five years of IT or related experience.
Advanced understanding of operating systems, business applications, printing systems, and network systems
BA/BS, preferably in computer science or a related field.
Technical Support Specialist (Pt)
By Live Nation At , Remote
Provide afterhours onsite and remote support for concerts, sporting events and other live events.
Knowledge of networking and networking terminology both wired and wireless
Knowledge of the Microsoft Operating Systems and Office Suite of products
Experience with Android and IOS app-based software.
Strong problem solving and analytical skills.
Line Manager: Technology Support Manager
Technical Support Specialist, L1
By PatientPoint At , Tampa, 33609
Autonomously manage and troubleshoot issues
Develop thorough knowledge and understanding of customer challenges, expectations and success measure
Minimum 2 years' experience in customer service role
Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
Excellent verbal and written communication skills
Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Multimedia Technical Support Specialist
By Stearns Weaver Miller At Miami, FL, United States
Configure, manage, maintain and support all video conference technologies and AV equipment
Work with other IT staff to resolve issues and share knowledge
3-4 years’ work experience in multimedia; within a legal environment, a plus
Must have advance knowledge of Adobe Creative Suite (Photoshop) and MS Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of trial presentation software (i.e. Trial Director and OnCue)
Proven teamwork and customer service-oriented skills with the ability to interface with staff at all levels
Technical Support Specialist Jobs
By Coretek At Farmington Hills, MI, United States
Phone System management a plus
Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Perform administration of virtual and physical desktops using various tools
Perform regular security monitoring to identify possible intrusions
Technical Support Specialist Jobs
By AllSTEM Connections At Parma, OH, United States
• Requires time and territory management skills.
Must have demonstrable computer knowledge; Technical service desk experience is a plus.
• 2-year college degree or equivalent experience in a related field.
• CompTIA CTT+ Certification within 12 months of hire.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Possesses ability to perform job duties and prioritize work without direct supervision.
Sr Specialist, Technical Support
By BAXTER At , $52,800 - $132,000 a year
Experience contributing and accessing information from a Knowledge Management system.
Certification or experience in SQL and VBScript, preferred.
Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.
Maintains and expands product knowledge/documentation through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
Bachelors degree in computer information systems or related field required or 5+ years related experience.
Technical Support Specialist Jobs
By Taylor Corporation At , North Mankato
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to offer solutions based on knowledge of computers and the application
Verify new features within our test environment meet the defined requirements
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
Technical Support Specialist Jobs
By J&A Industries, Inc. At Mountain View, CA, United States
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Assist management in creating training materials pertaining to computer troubleshooting and usage
Responsibilities for Technical Support Specialist
Qualifications for Technical Support Specialist
•Industry-specific certification in relevant computer languages or software may be required
•Accept constructive criticism and customer feedback regarding their experience with software or IT services
Technical Services Support Specialist
By Tyler Technologies At , Lakewood, 80401
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manage and prioritize multiple and often conflicting tasks in order of priority.
Remote support of client’s mission critical financial server(s)
May contribute to company knowledge library.
Bachelor’s degree in computer science, MIS, or equivalent experience.
Experience administering Windows and/or Linux servers.
Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Technical Support Specialist (Contract)
By Maine Technology Users Group At , Augusta
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
A minimum of 1 year of relevant experience
Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
Technical Support Specialist I - Wuit
By Washington University in St Louis At , St. Louis, 63110 $22.92 - $35.49 an hour
Degree in a field of study with desktop support experience in an enterprise environment.
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Strong customer service skills, including written and verbal communication skills.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Perform other duties as assigned.
Ability to understand, be accountable and complete assigned tasks associated with projects. Such as system upgrades, system integration and system administration.
Technical Support Specialist Jobs
By Tideworks Technology, Inc At , Jacksonville, 32216 $24.06 - $36.09 an hour
Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
Key Knowledge, Skills & Abilities:
Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.
Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.
Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.
Create and manage against OKRs.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Triage Specialist to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and escalating complex cases. If you are a problem solver with excellent communication skills, this could be the perfect job for you!

A Technical Support Triage Specialist is responsible for providing technical support to customers and troubleshooting technical issues. They must be able to quickly assess customer issues, determine the root cause of the problem, and provide a resolution.

What is Technical Support Triage Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks

What is Technical Support Triage Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service or technical support

What is Technical Support Triage Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of operating systems and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support Triage Specialist Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting hardware and software issues
• Experience with customer service principles and practices

What is Technical Support Triage Specialist Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot hardware and software issues
• Identify and resolve customer issues in a timely manner
• Provide