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Technical Support Triage Specialist Jobs in Ohio

Technical Support Specialist Jobs
By AllSTEM Connections At Parma, OH, United States
• Requires time and territory management skills.
Must have demonstrable computer knowledge; Technical service desk experience is a plus.
• 2-year college degree or equivalent experience in a related field.
• CompTIA CTT+ Certification within 12 months of hire.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Possesses ability to perform job duties and prioritize work without direct supervision.
Technical Services Support Specialist
By Tyler Technologies At , Lakewood, 80401
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manage and prioritize multiple and often conflicting tasks in order of priority.
Remote support of client’s mission critical financial server(s)
May contribute to company knowledge library.
Bachelor’s degree in computer science, MIS, or equivalent experience.
Experience administering Windows and/or Linux servers.
Technical Support Specialist Jobs
By Tideworks Technology, Inc At , Jacksonville, 32216 $24.06 - $36.09 an hour
Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
Key Knowledge, Skills & Abilities:
Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.
Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.
Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.
Create and manage against OKRs.
Technical Support Specialist Jobs
By Agility Partners At Columbus, Ohio Metropolitan Area, United States
3-5 years of experience in an application development or production support role.
Strong organizational skills, adept at handling multiple competing priorities.
Excellent communication and interpersonal skills, collaborating effectively with developers, analysts, and colleagues across the organization.
Experience in working with and supporting vendor applications.
Act as the production support team lead for 65 applications used by our Wealth and Insurance businesses.
Build and maintain runbooks for each application, ensuring all tasks are completed according to SLAs.
Implementation Specialist / Technical Support
By TimeKeeping Systems, Inc. At Solon, OH, United States
Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database.
Experience in a on-site system implementation or technical support role.
Provide world-class service to our customers via on-site visits, phone, or email, for our hardware and software products.
Frequent travel to customer sites for site surveys and implementations.
Special projects related to product support.
A "whatever it takes" attitude about customer service.
Rma Specialist Technical Support
By Canadian Solar At , Walnut Creek, 94597, Ca
Proven leadership role/s and management skills.
Create, validate, and manage RMAs throughout entire workflow.
Communicate product feedback and methods of improvement to manager and product teams.
Manage case communications and solutions for internal and external requests for support.
Help improve customer experience through bettering internal support systems and turnaround times on requests.
Strategic thinker, excellent collaboration and communication skills, careful attention to detail.
Technical Support Specialist Jobs
By The Brixton Group, Inc. At Columbus, OH, United States
Enhance the employee experience through education awareness and increase the adoption of the firm's technology products.
Responsible for self-management of allocated work assignments.
Partner with leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience.
Provide 1-on-1 concierge service to walk in customers and employees to assist their technology issues.
Partner with leads to build out a program locally, and where required global alignment with peers.
Maintain and upkeep training materials.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Triage Specialist to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and escalating complex cases. If you are a problem solver with excellent communication skills, this could be the perfect job for you!

A Technical Support Triage Specialist is responsible for providing technical support to customers and troubleshooting technical issues. They must be able to quickly assess customer issues, determine the root cause of the problem, and provide a resolution.

What is Technical Support Triage Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks

What is Technical Support Triage Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service or technical support

What is Technical Support Triage Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of operating systems and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support Triage Specialist Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting hardware and software issues
• Experience with customer service principles and practices

What is Technical Support Triage Specialist Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot hardware and software issues
• Identify and resolve customer issues in a timely manner
• Provide