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Technical Support Specialist II Jobs in New York, New York

Support Specialist Ii Jobs
By Orrick, Herrington & Sutcliffe LLP At , New York, 10019
Bachelor's degree or equivalent combination of education and experience.
Minimum of two - three years of experience in the use of desktop hardware and Microsoft operating systems is required.
Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
Experience with Microsoft Windows Server a plus but not required.
Experience supporting server and network infrastructure a plus.
Professional certification a plus but not required.
Technical Support Specialist Jobs
By Runway At New York, United States
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Technical Support Specialist Jobs
By Harvey Nash USA At New York, NY, United States
Electronic experience - troubleshooting electronic devices - such as PC, servers (Redhat),
General supervision and instructions are given for routine work and detailed instructions are given for new activities or special assignments.
Performs field activities associated with installing, maintaining, and servicing products at customer sites. Replaces defective units/components as appropriate.
Assists in the conduct of equipment/system acceptance testing following established procedures.
Performs preventative maintenance. Provide operation/maintenance instructions to customer personnel.
Work with customers via phone to identify operation/technical problems.
L2 It Technical Support Specialist
By New Millenium Consulting At New York, NY, United States
5-7 years of experience with above skills
Remote, and hands-on support for desktop, user, network, and server infrastructure (75+ Employees, PC and Mac.)
Strong experience with Active Directory and O365 support, administration and troubleshoot
Hands-on experience with Desktop support, telecom administration and endpoint troubleshoot
Administration of Active Directory-accounts, and group policies
O365 administration - user and mail profiles, shared mailboxes, distribution lists, security groups
Support Specialist Ii Jobs
By Vimeo At New York, NY, United States
2+ years in a support/customer service role/experience and a passion for archiving the highest level of customer satisfaction
Experience troubleshooting complex technical issues for live video streaming
Excellent written and spoken english communication skills
Experience in a omni-channel support organization, providing support via tickets, phone and chat
Experience with Zendesk or other ticketing systems a plus
Deliver high quality, timely responses to support tickets submitted by customers troubleshooting the Live Product Area (Vimeo Live, Livestream, Webinars, etc)
Technical Support Specialist Jobs
By Lease & LaBau, Inc. At New York City Metropolitan Area, United States
3+ years of experience in a technical support role in a law firm setting
· Excellent communication skills and a proactive approach
· Recommending new products or upgrades and contributing to rollouts and special projects
· Training end-users on new applications or changes to existing applications
· Tracking the firm’s inventory and loaner equipment
· Assisting with audiovisual needs, including setting up and troubleshooting Zoom and Microsoft Teams
Technical Support Specialist Jobs
By Illinois State Board of Education At Springfield, Illinois Metropolitan Area, United States
Two years of experience (in addition to education requirements) working in education.
Solid time-management abilities to efficiently manage multiple assignments with competing deadlines.
Participates in department, center, and agency cross-functional teams as designated by management.
Demonstrated ability to work independently with limited direction from management.
Experience working in schools, Local Education Agencies, or State Education Agencies implementing rigorous entrance and exit procedures for English learners.
Manages the implementation of entrance and exit procedures in regards to the proper identification of English learners.
Technical Support Specialist Jobs
By Coretek At Farmington Hills, MI, United States
Phone System management a plus
Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Perform administration of virtual and physical desktops using various tools
Perform regular security monitoring to identify possible intrusions
Technical Support Specialist Jobs
By AllSTEM Connections At Parma, OH, United States
• Requires time and territory management skills.
Must have demonstrable computer knowledge; Technical service desk experience is a plus.
• 2-year college degree or equivalent experience in a related field.
• CompTIA CTT+ Certification within 12 months of hire.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Possesses ability to perform job duties and prioritize work without direct supervision.
Family Support Specialist Ii
By Urban Strategies Inc At , Lake Charles, 70601
Strong organizational, planning and time management skills.
Conduct intake and assessments for residents for enrollment into the case management program.
Enter and track all resident data entered into Urban's customized performance management system "LEARN" to document resident progress in real time.
Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
Strong verbal and written communication skills
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
It Technical Support Ii
By Premera Blue Cross At , Mountlake Terrace $50,700 - $76,100 a year
A minimum of 3 years’ experience supporting customers or related experience (required)
Advanced customer service skills supporting end-users to resolve technology issues
Prior on-site tech support experience preferred
Experience mentoring and training more junior tech support
Experience working with automated scripting tools, such as PowerShell
Experience in technology monitoring and observability
Technical Support Specialist It
By NetAdept At Kapolei, HI, United States
Experience in basic server maintenance.
Familiarity with data center environments.
Ability to access consoles from network devices.
If you are interested in knowing more, please apply so we can continue this interaction.
Come and become a member of the NetAdept Family!
It Technical Support Specialist
By Dollar Tree At , Chesapeake, 23320
Manage incidents and requests via ServiceNow to ensure service level agreements (SLA) are met.
Manage and perform on-going maintenance of hardware and software systems, utilizing internal and external resources.
Coordinate with other divisions within the Dollar Tree IT Department as necessary to fulfill primary responsibilities.
Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate.
Assist the Manager of Technical Services with special projects that may be assigned.
HS Diploma Required, associate degree in computer science, MIS or related field or equivalent experience desired.
Technical Support Specialist Jobs
By Taylor Corporation At , North Mankato
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to offer solutions based on knowledge of computers and the application
Verify new features within our test environment meet the defined requirements
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
Technical Support Specialist Jobs
By J&A Industries, Inc. At Mountain View, CA, United States
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Assist management in creating training materials pertaining to computer troubleshooting and usage
Responsibilities for Technical Support Specialist
Qualifications for Technical Support Specialist
•Industry-specific certification in relevant computer languages or software may be required
•Accept constructive criticism and customer feedback regarding their experience with software or IT services
Technical Support And Service Rep Ii (Business Accounts)
By Comcast At , Boston Up to $20 an hour
Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
Prioritizes workload and manages multiple time sensitive issues at once. Demonstrates flexibility and adaptability to the changing needs of the business.
Other duties and responsibilities as assigned.
Generally, requires 2-5 years related experience or sales experience
Technical Support and Service Rep II (Business Accounts) JOB RESPONSIBILITIES:
Technical Support and Service Rep II (Business Accounts) JOB QUALIFICATIONS:
Technical Support Specialist Jobs
By Tideworks Technology, Inc At , Jacksonville, 32216 $24.06 - $36.09 an hour
Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
Key Knowledge, Skills & Abilities:
Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.
Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.
Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.
Create and manage against OKRs.
Technical Support Specialist Jobs
By Emmis At , Remote $60,000 - $70,000 a year
Assign non-technical requests to client services managers
Excellent problem-solving and analytical skills
At least two years of experience supporting business systems that includes:
Ability to perform in a fast-paced environment and patiently and effectively manage multiple workloads, priorities, and deadlines
Possesses knowledge across a wide range of technical topics
Python, Java, C# experience helpful but not required
Technical Support Specialist Jobs
By IDR, Inc. At Suwanee, GA, United States
1+ years of professional experience working in a Call Center
Excellent communication skills and high level of professionalism
High Technical Aptitude, troubleshooting experience
Full Benefits; Medical, Vision, Dental, and more!
20+ Years of Proven Industry Experience in 4 major markets
Dedicated Engagement Manager who is committed to you and your success
Administrative Support Specialist Ii - 3752
By ColumbiaCare Services, Inc. At Springfield, OR, United States

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending Account Generous ...

Technology Support Specialist Ii
By Broward County Public Schools At , Miramar, 33023, Fl $45,751 - $70,133 a year

Qualifications: EDUCATION: Standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program. EXPERIENCE: A minimum of six (6) years ...

Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Specialist II to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this could be the perfect job for you!

Technical Support Specialist II Job Skills:

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical problems
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills

What is Technical Support Specialist II Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Knowledge of Windows operating systems
• Knowledge of networking and security
• Knowledge of database systems

What is Technical Support Specialist II Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of Windows operating systems
• Knowledge of networking and security
• Knowledge of database systems
• Knowledge of customer service principles and practices

What is Technical Support Specialist II Job Experience?

• At least two years of experience in technical support
• Experience troubleshooting and diagnosing technical problems
• Experience working with customers in a technical support role
Technical Support Specialist II Job Respons