Support Specialist Ii Jobs

Are you a creative, high-energy individual who thrives in professional services environments? Do you love working with smart, dynamic, collaborative teams? This may be the opportunity you have been looking for!

Orrick has an exciting opportunity for a Support Specialist II to join our New York office.

What Will You Do? You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide onsite local support to attorneys, staff and business partners on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.

You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.

Qualifications:

• Confirmed ability to balance technical and business level communication.
• Experience with Laptop/Desktop from various hardware vendors is a plus.
• You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration.
• Experience with Microsoft Windows Server a plus but not required.
• Confirmed ability to balance technical and business level communication.
• Professional certification a plus but not required.
• You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration.
• Bachelor's degree or equivalent combination of education and experience.
• You will enjoy working independently on complex tasks/projects, as well as being a great teammate.
• Deep understanding of computer networks and how they operate.
• Minimum of two - three years of experience in the use of desktop hardware and Microsoft operating systems is required.
• Experience supporting server and network infrastructure a plus.
• Proficiency in MS Office suite of products is required.
• Your excellent organization and attention to detail skills will give you the ability to handle and triage multiple incoming priorities in a dynamic working environment.
• Experience with Hewlett Packard printers a plus.
• Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
• You will enjoy working independently on complex tasks/projects, as well as being a great teammate.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the eighth year in a row, Fortune named Orrick to its 2023 list of the 100 Best Companies to Work For.

Orrick is committed to providing a comprehensive, thoughtful total compensation package to our attorneys and staff, wherever they work.

The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, relevant experience, primary work location, market data, and internal equity. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. Eligible employees will receive compensated time off through either a Paid Time Off or Flexible Time Off program (depending on position), generous Parental leave benefits, and paid holidays.

Please use the following link to access information in compliance with wage transparency requirements in applicable locations: https://www.orrick.com/en/Careers/Notices/171NY

Please visit www.orrick.comfor more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers.

No phone calls please.

We are an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Professional development assistance
• On-the-job training
• Vision insurance
• Paid time off
• 401(k) matching
• Parental leave
• Health insurance
• Referral program
• 401(k)

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: In person