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Technical Support Specialist Tier 2 Jobs in Arkansas

Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Tier 2 Support Team Lead
By Perimeter 81 At United States
Act as a technical focal point in the team through hands-on experience
Proven experience troubleshooting network deployments
3+ years of technical support engineering experience in a B2B environment
Excellent written and verbal communication skills in English - a must
Experience in SaaS and\or cloud companies
If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.
Tier 2 Technical Support Representative
By SupportNinja At United States
Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Manage support content and video management.
Offer "premium Support" to key customers.
3-5 years of technical support experience
In-depth technical knowledge and understanding of software, APIs, and databases
Experience with data analysis and reporting
Pm Tier 3 Technical Support
By Fourth At United States
Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.
Exceptional customer service and people skills including strong written and verbal communication.
Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.
Prior experience with the following is required:
Basic development knowledge using CSS, HTML, and JavaScript
Advocate for product improvements and enhancements based on customer feedback and issue analysis.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Consult Support Specialist (2:00Pm-10:30Pm Shift)
By Teladoc Health At United States
Provide a quality-driven experience for members and providers.
Possess strong analytical and critical thinking skills
Excellent written and verbal communication skills
Working knowledge of mental health terminology, processes and procedure, a plus
6 months Teladoc Health customer relations experience preferred
Experience in healthcare or mental health care preferred
Tier 2 Technical Support Representative (Remote)
By BigCommerce At United States
Intermediate knowledge of HTML and CSS; basic javascript skills.
Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
Excellent written and verbal communication skills with impeccable attention to detail.
Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
Work front line emails, chats, and/or phone calls as needed.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Saas Customer Support Tier 2 (Fully Remote!!)
By WhatConverts At United States
Strong knowledge of Google Analytics or similar web analytics experience
3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
Solid foundation of HTML/JavaScript knowledge
Responsibilities to expect in this role:
Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction
Tier 2 Support Representative - Talech (Hybrid)
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Support Representative - Talech
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Technical Support Technician
By IQ Fiber At United States
Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board.
Manage team accounts, onboarding and offboarding.
Manage internal and customer facing ticketing system for technical issues.
Configure and manage broadband service and assist in training NOC team members.
Configures and manages mass firmware updates to on-premises equipment and OLTs.
· Proven experience in a tier 2 tech support role

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Technical Support Specialist Tier 2 to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and support to customers. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview Technical Support Specialist Tier 2 is a technical support role responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. Detailed Job Description The Technical Support Specialist Tier 2 is responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. The Technical Support Specialist Tier 2 is also responsible for responding to customer inquiries, escalating customer issues to higher levels of support, and documenting customer interactions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize and manage multiple tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance to customers
• Escalate customer issues to higher levels of support
• Document customer interactions and issue resolutions
• Monitor customer service