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Technical Support Specialist Tier 2 Jobs

Consult Support Specialist (2:00Pm-10:30Pm Shift)
By Teladoc Health At United States
Provide a quality-driven experience for members and providers.
Possess strong analytical and critical thinking skills
Excellent written and verbal communication skills
Working knowledge of mental health terminology, processes and procedure, a plus
6 months Teladoc Health customer relations experience preferred
Experience in healthcare or mental health care preferred
Tier 1 Technical Support Specialist
By Fullsteam At , Remote
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:
Prioritize and manage several open issues at one time.
Document technical knowledge in our internal “answer book”.
Excellent problem solving and communication skills.
Proven experience as a software support provider, IT help desk technician or similar role.
Other employee paid supplemental insurances offered
Tier 2/3 It Support Specialist- Trading Environment
By State Street At , Boston, 02111, Ma $90,000 - $142,500 a year
Works with management team to identify hardware standards
Strong critical thinking, problem solving, and decision-making skills required
Excellent customer service and relationship building skills
Excellent troubleshooting and analytical skills, with the ability to perform RCA where required
Foundational knowledge of scripting languages such as PowerShell a plus
Experience in managing large scale and multi-location projects, preferred
Sr. Technical Support Specialist, Tier 2, Wavemark - 2Nd Shift
By Cardinal Health At , , Ct
Solve customer issues and track with Salesforce to completion to include case management and communication.
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Remote troubleshooting and resolution of customer related technical issues
Remote logging into devices for proactive and reactive error review, monitoring, problem solving, and configuration changes
BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience preferred
Strong technical orientation and experience supporting proprietary, or SaaS based applications in a technical service center environment preferred
Tier 2 Technical Support Representative (Remote)
By BigCommerce At United States
Intermediate knowledge of HTML and CSS; basic javascript skills.
Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
Excellent written and verbal communication skills with impeccable attention to detail.
Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
Work front line emails, chats, and/or phone calls as needed.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Technical Support Engineer, Tier I
By LeadPost At St. Louis City County, MO, United States
Providing excellent customer service to our clients through various communication channels, such as phone, email, live chat, and remote assistance tools.
Actively participating in team meetings and training sessions to continuously improve your knowledge of our software and support processes.
Assisting in the creation and maintenance of knowledge base articles, user guides, and other support documentation.
Excellent verbal and written communication skills, with the ability to effectively explain complex technical concepts to non-technical users.
Strong problem-solving and troubleshooting skills, with keen attention to detail.
Previous experience in a technical support role is a plus.
District Support Specialist (Education Program Specialist 2)
By Oregon Department of Education At , Salem, 97310, Or $6,230 - $9,577 a month
Excellent medical, vision and dental benefit package for the employee and qualified family members with very low monthly out-of-pocket cost
Deep understanding of implicit bias and structural racism, and experience evaluating and coaching others in these areas.
Demonstrated skill in relationship-building across lines of difference as well as holding tough conversations, engaging tension, and navigating complexity.
Experience in effectively delivering professional learning with facilitative awareness and capacity for ongoing group/community dynamics
Recent experience in the past five years as a professional coach or district administrator in a school or school district
Expertise and experience in K-12 content standards and instructional strategies
Tier 3 Technical Support Representative (North Canton, Oh Area)
By Rite Aid At , North Canton, 44720, Oh $26.25 - $39.26 an hour
EXPERIENCE, SKILL and ABILITY REQUIREMENTS:
Or equivalent education in liue of experience
Keep lead support representatives, FSS supervisors, and store associates/ management up to date regarding company-wide issues and resolutions
EDUCATIONAL, CERTIFICATE and LICENSE REQUIREMENTS:
H.S. Diploma or General Education Degree (GED) required.
5 years of experience in a retail systems support environment required
Tier 2 It Solutions Specialist
By Focus Data Solutions At Alexandria, VA, United States
Firewall Setup and Management Experience
Knowledge, Skills and/or Abilities Required
Print Systems Design and Management
·Bring reoccurring user issues to management’s attention.
Backup and Disaster Recover experience, Security, Antivirus, Antimalware Solutions
·Provide phone/remote/on-site technical support including Microsoft and Mac applications/operating systems.
Program Specialist 2 - Beda
By Tacoma Community College At Tacoma, WA, United States

Tacoma Community College is part of and serves a diverse urban community that includes growing racial, ethnic, and immigrant populations. Our college embraces and celebrates the richness of our ...

Saas Customer Support Tier 2 (Fully Remote!!)
By WhatConverts At United States
Strong knowledge of Google Analytics or similar web analytics experience
3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
Solid foundation of HTML/JavaScript knowledge
Responsibilities to expect in this role:
Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction
Technical Analyst 2-Support Jobs
By Oracle At ,

You will be responsible for performing more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and ...

Tier Ii Technical Support- 2Nd & 3Rd Shifts
By A.C.Coy Company At Wexford, PA, United States
3-5 years of remote and on-site technical support experience
Microsoft Solutions Experience (O365, Active Directory, Exchange, Intune, Microsoft Teams, Hyper-V)
Experience with Microsoft Exchange 2007/2010/2013 and Active Directory
Experience with Citrix and other related technologies
3-5 years of Windows Server support experience
Experience with Server Monitoring, Alerting, and Patching
Level 2 Technical Support Jobs
By A.C.Coy Company At Warrendale, PA, United States
3-5 years of remote and on-site technical support experience
Microsoft Solutions Experience (O365, Active Directory, Exchange, Intune, Microsoft Teams, Hyper-V)
Experience with Microsoft Exchange 2007/2010/2013 and Active Directory
Experience with Citrix and other related technologies:
3-5 years of Windows Server support experience
Experience with Server Monitoring, Alerting, and Patching
Tier 2 Support Representative - Talech (Hybrid)
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Support Representative - Talech
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Support Representative - Talech
By U.S. Bank National Association At , Remote $20.00 - $27.35 an hour
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
Excellent written and verbal communication skills,
Tier 2 Technical Support Technician
By IQ Fiber At United States
Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board.
Manage team accounts, onboarding and offboarding.
Manage internal and customer facing ticketing system for technical issues.
Configure and manage broadband service and assist in training NOC team members.
Configures and manages mass firmware updates to on-premises equipment and OLTs.
· Proven experience in a tier 2 tech support role
Tier 3 Technical Support Analyst
By PrimePay, LLC At , Remote $60,000 - $80,000 a year
Championing customer and first level support personnel issues with expertise, kindness, and skill
Good oral and written communication skills
Ability and willingness to perform activities ranging from the everyday, repetitive work to the less frequent but challenging responsibilities
The ability to multi-task and manage multiple priorities
Working knowledge of multiple Internet Browsers (IE, FireFox, Chrome, Safari)
Working knowledge of multiple operating Systems (Windows, Apple, Android)

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Technical Support Specialist Tier 2 to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and support to customers. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview Technical Support Specialist Tier 2 is a technical support role responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. Detailed Job Description The Technical Support Specialist Tier 2 is responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. The Technical Support Specialist Tier 2 is also responsible for responding to customer inquiries, escalating customer issues to higher levels of support, and documenting customer interactions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize and manage multiple tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance to customers
• Escalate customer issues to higher levels of support
• Document customer interactions and issue resolutions
• Monitor customer service