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Technical Support Specialist Tier 2 Jobs in Texas

Tier 2 Network Operations Service Specialist, Data Center
By Bank of America At , Plano, Tx
Strong verbal and written communication skills and ability to work with all levels of management
Understand configuration management with tools such as Forward Networks and HPNA
Cloud or SDN knowledge and experience
Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
5+ years experience with Network technologies:
Experience with troubleshooting complex networking problems
Client Support Specialist - Tier 2
By Popmenu At , Atlanta, Ga $24 an hour
Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
Experience with Salesforce, Zendesk, Intercom, or other help desk software
Bachelor's Degree or equivalent experience
Benefits for the Whole Family:
Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency
Tier 2 Technical Support (Data Warehouse)
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Tier 2 Technical Support Jobs
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Tier 2 Pilot Support Jobs
By ForeFlight At Austin, TX, United States
Take ownership of support cases and manage them to resolution in a timely manner
Report to and work with the Tier 2 Manager on various projects that may arise
Excellent written and verbal communication skills
Solid understanding and working knowledge of the following aviation tools or concepts
General computer operating experience, including Google suite, web-based applications, iOS applications, and iOS/OSX hardware.
Analyze reports from customers regarding bugs, crashes, or other unintended app or website behavior
Tier 2/3 It Support Specialist- Trading Environment
By State Street At , Boston, 02111, Ma $90,000 - $142,500 a year
Works with management team to identify hardware standards
Strong critical thinking, problem solving, and decision-making skills required
Excellent customer service and relationship building skills
Excellent troubleshooting and analytical skills, with the ability to perform RCA where required
Foundational knowledge of scripting languages such as PowerShell a plus
Experience in managing large scale and multi-location projects, preferred

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Technical Support Specialist Tier 2 to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and support to customers. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview Technical Support Specialist Tier 2 is a technical support role responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. Detailed Job Description The Technical Support Specialist Tier 2 is responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. The Technical Support Specialist Tier 2 is also responsible for responding to customer inquiries, escalating customer issues to higher levels of support, and documenting customer interactions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize and manage multiple tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance to customers
• Escalate customer issues to higher levels of support
• Document customer interactions and issue resolutions
• Monitor customer service