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Technical Support Specialist Tier 2 Jobs in New York

Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
Tier 2 Technical Support Engineer
By Vim At New York City Metropolitan Area, United States
Basic experience and knowledge of software installations and troubleshooting
Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
A Bachelor’s degree or equivalent experience.
3-5 years of experience working in a similar role in fast-paced, saas product companies.
Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.
Strong written and verbal communication skills for frequent internal and external interactions.

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Technical Support Specialist Tier 2 to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and support to customers. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview Technical Support Specialist Tier 2 is a technical support role responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. Detailed Job Description The Technical Support Specialist Tier 2 is responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. The Technical Support Specialist Tier 2 is also responsible for responding to customer inquiries, escalating customer issues to higher levels of support, and documenting customer interactions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize and manage multiple tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance to customers
• Escalate customer issues to higher levels of support
• Document customer interactions and issue resolutions
• Monitor customer service