Register
Recruit Create CV

Technical Support Analyst Engineer Jobs

Technical Support Analyst Jobs
By UC Irvine Health At , Irvine, Ca $73,900 - $133,700 a year
Bachelor's degree in related area and / or equivalent experience / training.
Background Check and Live Scan
Legal Right to work in the United States
California Child Abuse and Neglect Reporting Act
Must pass a background check.
072808-Technical Support Analyst Jobs
By Capgemini At , , Ct
Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)
1– 2 years’ work experience supporting customers remotely in a technical environment
· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles
· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Strong written and oral communication skills, English-speaking skills, bilingual a plus.
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Technical Support Engineer 3 Jobs
By Juniper Networks At , Westford, 01886, Ma $95,700 - $146,740 a year
Strong customer management and customer service skills
What you’ll be doing: Case Management:
Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve
Bachelor's degree in engineering, computer science or related field, or equivalent experience
At least 5+ years of experience in supporting large, complex IP-based networks.
Experience with traffic generators and network protocols analysis tools
Technical Support Engineer Jobs
By Medidata Solutions At , Iselin, Nj

Medidata: Powering Smarter Treatments and Healthier People

Sr. Technical Support Engineer, Cortex Xsoar
By Palo Alto Networks At , Plano, Tx $105,300 - $170,300 a year
Cybersecurity knowledge and experience - advantage
Triage customer-reported issues and respond to them via the ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Facilitate root cause investigations and manage the implementation of corrective and preventative measure
Previous experience in at least one customer-facing technical support position as a Senior Support Engineer or as an Escalations Engineer
Attention to detail, fast learner, and excellent communication skills
Technical Support Engineer Jobs
By Salesforce At , Remote $73,400 - $101,000 a year
Experience with Database concepts, Data management (RDBMS), and SQL;
Clear comprehension of one or more Service Cloud products (Case Management, Agent Workspace, Service Process Automation, Web-to-case, Omnichannel Routing)
The complete end-to-end customer experience;
Managing customer expectations and the customer experience to enhance customer satisfaction.
Creating and curating knowledge content.
2+ years work experience in Technical Support equivalent technical position;
Technical Support Engineer Jobs
By Dassault Systèmes At San Diego, CA, United States
3-4 years of prior experience delivering technical support for enterprise software.
BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
TCP/IP and network topology knowledge, including load balancers, routers, etc.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Technical Support Analyst Jobs
By CRG At Greenville-Spartanburg-Anderson, South Carolina Area, United States
Manage Customer tickets in ServiceNow
1+ year experience providing end user support
Assist with technical troubleshooting relating to hardware and software issues
Resolve customers’ concerns and answer customers’ questions to your best ability
Positive attitude and the desire to learn
Technical Support Engineer (Meridian, Idaho)
By In Time Tec At Boise Metropolitan Area, United States
The Technical Support Engineer learns the cattle management software and performs the following functions:
● Next Gen Ag Tech does not offer a relocation package.
● Interfaces with the users of the software to understand their needs.
● Trains the users on how to use the software
● Submits issues to the software development team for code fixes.
● Bilingual – fluent in Spanish and English.
Junior Technical Support Analyst
By Atlassian At New York, United States
Solid skills supporting and troubleshooting MacOS
Providing AV support for events onsite
Some familiarity with various MDM solutions
Some familiarity with collaboration tools (Slack, Loom, Mural, etc)
Technical Support Engineer - Engineering
By Skedulo At Austin, TX, United States
Knowledge and experience with issue tracking tools such as Jira and Service Cloud (or similar)
Drive enhancements with the Product and Solutions Engineering teams based on your product expertise and frontline knowledge of customer needs
Excellent written, spoken, and interpersonal communication skills
Excellent problem solving and diagnostic skills
1+ years experience in a similar role that is customer facing
Previous experience with one or more of the following:
Technical Support Engineer I, Healthcare
By Flywire At United States
Manage and complete tickets received from customers and other departments involving Flywire’s various platforms
Up to 3 years of experience in technical support engineering
Experience working with linux and bash command line
Experience in FinTech or the payment industry will be appreciated
Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
Rails console experience is a major plus
Technical Support Engineer Jobs
By IImage Retrieval, Inc At Carrollton, TX, United States
- Provide hardware and software technical support both remotely and on-site if needed.
- Bachelor's degree in Computer Science, Engineering, or related field experience is preferred.
- Minimum of 4 years of HANDS-ON experience in end user computer software & hardware support.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Perform on-site installation, configuration, and maintenance of scanner hardware/software and associated peripherals.
Preferred Technical Support Engineer
By Accela At United States
Strong organizational and time management skills.
Take personal responsibility for skill and knowledge development
Develop new skills and expertise in Accela Core technology to become a subject matter expert
Demonstrate a thorough understanding of customer business requirements
Create valuable content for our customer community and knowledge base
Independently manage a large case load, taking the initiative to manage case queues and follow-up without prompting
Technical Support Engineer Jobs
By Confidential At New York City Metropolitan Area, United States
Engage with the customer success manager to fix client support issues independently
Perform full-stack development of web application from requirement gathering design, development, testing, and documentation
At least 3+ years of experience in software development
Experience in triaging technology-related issues
Experience with any PHP frameworks (Laravel and Phalcon) is preferred
Collaborate with core development team to work through the backlog of support issues
Technical Support Analyst Jobs
By CyberCoders At Henderson, NV, United States

Established (20+ years) Industry-Leading Outdoor Enthusiast Tech Co. Seeks Technical Support Analyst! Henderson, NV! We are an industry-leading provider of some of the world's top outdoor enthusiast ...

Technical Support Analyst Jobs
By Doyon, Limited At Plano, TX, United States
Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
Learn licensing levels to include subscription offerings
Contribute to team goals such as SLA requirements, resolution, and Client satisfaction
2+ years of relevant experience in a technical help desk environment preferred
Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697 Configuring Windows devices)
Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Technical Support Analyst Jobs
By IXL Learning At Raleigh, NC, United States
Experience with documenting and tracking resolution in ticket management and/or customer relationship systems to facilitate trouble resolution
Troubleshoot issues & provide expert knowledge of our products to the customer
3+ years of prior web application support and customer service experience in a technical support or client-facing environment is strongly preferred
Strong written and oral communication skills
Strong experience supporting and troubleshooting Web technologies
Excellent analytical and diagnostic skills
L2 Technical Support Engineer
By CloudTern Solutions At United States
Experience with incident management and ticketing systems, such as JIRA, Zendesk, or ServiceNow.
Collaborate closely with development teams to escalate critical issues, contribute to the knowledge base, and provide valuable feedback for application improvement.
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Proven experience in an L2 support role, preferably in a software or application support environment.
Strong analytical and problem-solving skills to identify root causes and propose effective solutions.
Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Technical Support Engineer Jobs
By Heller Industries At Chandler, AZ, United States

20% travel including domestic and international trips to factory, vendor and customer sites up to 1-2 weeks.