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Technical Support Analyst Engineer Jobs in Austin, Texas

Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)
Technical Support Engineer - Engineering
By Skedulo At Austin, TX, United States
Knowledge and experience with issue tracking tools such as Jira and Service Cloud (or similar)
Drive enhancements with the Product and Solutions Engineering teams based on your product expertise and frontline knowledge of customer needs
Excellent written, spoken, and interpersonal communication skills
Excellent problem solving and diagnostic skills
1+ years experience in a similar role that is customer facing
Previous experience with one or more of the following:
Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues
Technical Support Engineer Jobs
By Hewlett Packard Enterprise At , Plano, 75093 $73,400 - $168,900 a year
Excellent interpersonal skills and multitasking abilities
Engage Customer Success Managers and Axis Implementation Architects to help resolve strategic and implementation issues
Work closely with our R&D, product managers, and architecture team
Prioritize daily missions/tickets and manage critical escalations
Experience with networking and network security tools - Firewalls, IPSEC, SSL-VPN, NAT, GRE
Experience with cloud platforms - AWS, Azure, GCP
Sr. Technical Support Engineer, Cortex Xsoar
By Palo Alto Networks At , Plano, Tx $105,300 - $170,300 a year
Cybersecurity knowledge and experience - advantage
Triage customer-reported issues and respond to them via the ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Facilitate root cause investigations and manage the implementation of corrective and preventative measure
Previous experience in at least one customer-facing technical support position as a Senior Support Engineer or as an Escalations Engineer
Attention to detail, fast learner, and excellent communication skills
Technical Support Engineer Jobs
By IImage Retrieval, Inc At Carrollton, TX, United States
- Provide hardware and software technical support both remotely and on-site if needed.
- Bachelor's degree in Computer Science, Engineering, or related field experience is preferred.
- Minimum of 4 years of HANDS-ON experience in end user computer software & hardware support.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Perform on-site installation, configuration, and maintenance of scanner hardware/software and associated peripherals.
Technical Support Analyst Jobs
By Doyon, Limited At Plano, TX, United States
Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
Learn licensing levels to include subscription offerings
Contribute to team goals such as SLA requirements, resolution, and Client satisfaction
2+ years of relevant experience in a technical help desk environment preferred
Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697 Configuring Windows devices)
Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Sr. Technical Support Engineer, Focused Services
By Palo Alto Networks At Plano, TX, United States
Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
VPN Technologies: IPsec, SSL, Site-to-Site VPN, Remote Access VPN
The below skills are a plus:
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Technical Support Analyst Jobs
By Tommy Bahama At , Seattle, Wa $22 - $29 an hour
CompTIA A+ certification or comparable experience required
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
Strong hardware trouble shooting skills.
Technical Support Engineer - Vrealize Automation - Opportunity For Working Remotely Newark, Nj
By VMware At , Newark, Nj
SQL and Postgres database management and querying to successfully administrate, query, locate information within databases for to troubleshoot issues.
Exposure to a variety of enterprise applications and management software
Basic Hypervisor (vSphere, Hyper-V, Citrix XenServer, KVM, etc.) technology knowledge to assist with issue diagnoses.
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Day to day you will use the following technical skills:
Other beneficial skills that will help add value to the role:
Technical Support Engineer Jobs
By Adobe At , Austin, 73301, Tx $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Technical Support Engineer Jobs
By Salesforce At , Burlington, 01803, Ma
Experience with Database concepts, Data management (RDBMS), and SQL;
The complete end-to-end customer experience;
Exceed customers' expectations and experience in a way that results in high customer satisfaction;
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
Bachelor's degree in Computer Science or equivalent experience;
2+ years work experience in Engineering, Programming, or Technical Support;
Digital Technical Support Engineer
By Eaton Corporation At , Arden, Nc $62,250 - $91,300 a year
Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
Manage daily phone, chat, and email activity.
2 years’ experience in technical support, software, IT, or residential IoT products
Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
Troubleshooting skills for web browsers and mobile apps
Troubleshooting skills for residential and commercial hardware installations of connected IoT products (wiring devices, smart breakers, EV charging)
Technical Support Engineer Jobs
By Odoo At Buffalo, NY, United States
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
1-3 years of professional experience
Business experience at an ERP
Prior experience at a fast-growing startup
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Technical Support Engineer - Sofia
By Veritas Technologies At , Remote

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, ...

Technical Support Engineer Jobs
By Orbis At Greater Indianapolis, United States
Experience with high-volume data management.
Experience with WMS (Warehouse Management Systems).
1+ years of experience developing server-side systems Design skills, including API design and data modelling.
Contributing to process improvement initiatives, sharing insights and knowledge gained from solving complex issues.
Experience with continuous integration methodology.
In depth experience with server-side Java.
Associate Technical Support Engineer
By Red Hat Software At , Salt Lake City, 84114
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Prior customer service or technical support experience
Clear written and verbal communication skills
Prior experience supporting Linux or UNIX in enterprise environments
Good communication and written skills in English
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Associate Technical Support Engineer
By Consumer Edge At , New York $85,000 - $90,000 a year
Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers
Intermediate knowledge/experience with SQL and Linux CLI
Foundational knowledge/experience with Python, AWS/GCP, and Excel
Document and expand our internal and external knowledge repositories
Collaborate with and assist other client-facing teams to provide an amazing customer experience
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Principal Technical Support Engineer
By NetScout Systems, Inc At , $85,000 - $125,000 a year
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Network Management experience in Financial environment preferred
Project Management Certification a plus (PMP)
Advise customer on network management best practices using NetScout product suite
Minimum of 5 years in network management supporting external customers
Proven expertise in customer relationship and management
Technical Support Engineer Jobs
By Adobe At , Lehi, 84043 $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Technical Support Engineer - University Graduate 2024
By Verkada At , San Mateo $30 - $63 an hour
Contribute content to our Knowledge Base
Demonstrated problem-solving skills and attention to detail
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Paid parental leave policy & fertility benefits
Troubleshoot network, hardware, and software issues related to the Verkada platform issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Technical Support Engineer Jobs
By PGA Tour At , Ponte Vedra Beach, 32082
Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience
2+ years Information Systems experience
2+ years Windows / Linux Server Administration experience preferred
Strong knowledge in scripting in PowerShell and bash
Must be able to multitask and have strong organizational skills
Must have working experience with system repair, engineering tasks, and other troubleshooting activities
Technical Support Analyst Jobs
By Tommy Bahama At , Auburn $22 - $29 an hour
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Strong hardware trouble shooting skills.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Technical Support Engineer - Supercharger
By Tesla At , Buffalo, 14220
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Respond to alerts in a highly time sensitive manner to maximize customer experience
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Manage group and personal queues of service tickets pending action
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Technical Support Delivery Analyst - Compensation
By Workday At , Salt Lake City, Ut $80,500 - $120,600 a year
Additional experience in one or more of the following areas: Human Capital Management, or Benefits
Work with Product Managers, QA and Development to identify solutions or workarounds
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Customer Support experience, providing software support for other functional enterprise software applications
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Technical Support Engineer Jobs
By Salesforce At , Hillsboro, 97124, Or $80,700 - $111,000 a year
Experience with Database concepts, Data management (RDBMS), and SQL.
Lead the complete end-to-end customer experience.
Exceed customers' expectations and experience in a way that results in high customer happiness.
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
2+ years of work experience in Engineering, Programming, or Technical Support.
Excellent written and verbal communication skills.
Technical Support Analyst Jobs
By UC Irvine Health At , Irvine, Ca $73,900 - $133,700 a year
Bachelor's degree in related area and / or equivalent experience / training.
Background Check and Live Scan
Legal Right to work in the United States
California Child Abuse and Neglect Reporting Act
Must pass a background check.
072808-Technical Support Analyst Jobs
By Capgemini At , , Ct
Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)
1– 2 years’ work experience supporting customers remotely in a technical environment
· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles
· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Strong written and oral communication skills, English-speaking skills, bilingual a plus.
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Technical Support Engineer 3 Jobs
By Juniper Networks At , Westford, 01886, Ma $95,700 - $146,740 a year
Strong customer management and customer service skills
What you’ll be doing: Case Management:
Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve
Bachelor's degree in engineering, computer science or related field, or equivalent experience
At least 5+ years of experience in supporting large, complex IP-based networks.
Experience with traffic generators and network protocols analysis tools