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Technical Support Analyst Engineer Jobs in Texas

Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues
Technical Support Engineer Jobs
By Hewlett Packard Enterprise At , Plano, 75093 $73,400 - $168,900 a year
Excellent interpersonal skills and multitasking abilities
Engage Customer Success Managers and Axis Implementation Architects to help resolve strategic and implementation issues
Work closely with our R&D, product managers, and architecture team
Prioritize daily missions/tickets and manage critical escalations
Experience with networking and network security tools - Firewalls, IPSEC, SSL-VPN, NAT, GRE
Experience with cloud platforms - AWS, Azure, GCP
Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)
Sr. Technical Support Engineer, Cortex Xsoar
By Palo Alto Networks At , Plano, Tx $105,300 - $170,300 a year
Cybersecurity knowledge and experience - advantage
Triage customer-reported issues and respond to them via the ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Facilitate root cause investigations and manage the implementation of corrective and preventative measure
Previous experience in at least one customer-facing technical support position as a Senior Support Engineer or as an Escalations Engineer
Attention to detail, fast learner, and excellent communication skills
Technical Support Engineer - Engineering
By Skedulo At Austin, TX, United States
Knowledge and experience with issue tracking tools such as Jira and Service Cloud (or similar)
Drive enhancements with the Product and Solutions Engineering teams based on your product expertise and frontline knowledge of customer needs
Excellent written, spoken, and interpersonal communication skills
Excellent problem solving and diagnostic skills
1+ years experience in a similar role that is customer facing
Previous experience with one or more of the following:
Technical Support Engineer Jobs
By IImage Retrieval, Inc At Carrollton, TX, United States
- Provide hardware and software technical support both remotely and on-site if needed.
- Bachelor's degree in Computer Science, Engineering, or related field experience is preferred.
- Minimum of 4 years of HANDS-ON experience in end user computer software & hardware support.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Perform on-site installation, configuration, and maintenance of scanner hardware/software and associated peripherals.
Technical Support Analyst Jobs
By Doyon, Limited At Plano, TX, United States
Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
Learn licensing levels to include subscription offerings
Contribute to team goals such as SLA requirements, resolution, and Client satisfaction
2+ years of relevant experience in a technical help desk environment preferred
Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697 Configuring Windows devices)
Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Sr. Technical Support Engineer, Focused Services
By Palo Alto Networks At Plano, TX, United States
Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
VPN Technologies: IPsec, SSL, Site-to-Site VPN, Remote Access VPN
The below skills are a plus:
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Technical Support Analyst Jobs
By Tommy Bahama At , Seattle, Wa $22 - $29 an hour
CompTIA A+ certification or comparable experience required
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
Strong hardware trouble shooting skills.
Technical Support Engineer - Vrealize Automation - Opportunity For Working Remotely Newark, Nj
By VMware At , Newark, Nj
SQL and Postgres database management and querying to successfully administrate, query, locate information within databases for to troubleshoot issues.
Exposure to a variety of enterprise applications and management software
Basic Hypervisor (vSphere, Hyper-V, Citrix XenServer, KVM, etc.) technology knowledge to assist with issue diagnoses.
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Day to day you will use the following technical skills:
Other beneficial skills that will help add value to the role:
Technical Support Engineer Jobs
By Adobe At , Austin, 73301, Tx $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Technical Support Engineer Jobs
By Salesforce At , Burlington, 01803, Ma
Experience with Database concepts, Data management (RDBMS), and SQL;
The complete end-to-end customer experience;
Exceed customers' expectations and experience in a way that results in high customer satisfaction;
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
Bachelor's degree in Computer Science or equivalent experience;
2+ years work experience in Engineering, Programming, or Technical Support;
Digital Technical Support Engineer
By Eaton Corporation At , Arden, Nc $62,250 - $91,300 a year
Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
Manage daily phone, chat, and email activity.
2 years’ experience in technical support, software, IT, or residential IoT products
Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
Troubleshooting skills for web browsers and mobile apps
Troubleshooting skills for residential and commercial hardware installations of connected IoT products (wiring devices, smart breakers, EV charging)