Technical Support Engineer (Meridian, Idaho)

Summary:

Next Gen Ag Tech (A subsidiary of In Time Tec), is a global software solutions company based in Meridian, Idaho, looking for a Technical Support Engineer. Founded in 2022, Next Gen Ag Tech is committed to creating abundance for our partners, employees, stakeholders, and the agriculture industry. Our software development partner, In Time Tec, is recognized as one of Inc. 5000's fastest-growing privately-held companies and has been named as one of the Best Places to Work in Idaho for 7 consecutive years.

We are developing cattle management software that will revolutionize the cattle industry in terms of ease of use, convenience, features, and data analytics all hosted in the cloud. The solution will offer both web and mobile applications.

Are You A Fit?

Those who thrive at Next Gen Ag Tech are focused first and foremost on people and making a difference for others. They are committed to and have a passion for learning their craft and developing themselves as leaders. Competency to deliver and perform is required. Work is seen as a vehicle to create abundance for our partners, teams, families, and community. Coaching is welcomed and desired, both personally and professionally, such that it enables someone to live a life they love and live it fully.

Please explore the resources provided below to understand our culture at Next Gen Ag Tech and In Time Tec:

· https://www.intimetec.com/

· https://www.glassdoor.com/Reviews/In-Time-Tec-Reviews-E484136.htm

· https://www.youtube.com/watch?v=03gQSvmG2Ps&feature=youtu.be

· https://www.youtube.com/watch?v=mG3zwQhrigo

Responsibilities

The Technical Support Engineer learns the cattle management software and performs the following functions:

● Interfaces with the users of the software to understand their needs.

● Trains the users on how to use the software

● Takes phone calls, texts, and emails from users of the software to answer their questions on how to use the software

● As needed, visits the users of the software on site at the feedlot or on a Zoom call.

● Submits issues to the software development team for code fixes.

● Meet and collaborate with our software development team in Meridian and as needed based on project requirements.

Skills

● Bilingual – fluent in Spanish and English.

● Ability to listen and learn.

● Clear, kind, and candid communication.

● Radical candor, as described in this video: https://www.youtube.com/watch?v=4yODalLQ2lM

● Confidence to say what needs to be said to move a conversation, project, and deliverable forward.

Logistics

● Next Gen Ag Tech will not sponsor work visas and requires a candidate to be a U.S. citizen

● Next Gen Ag Tech does not offer a relocation package.

● Hours: full-time

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Send your resume to Rob Tuft ([email protected]).