Technical & Simulation Support Specialist

Company Description
At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading healthcare educator that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare industries.
Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.
IT Support

• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Assists with network, sever, and telecommunication support.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
• Performs troubleshooting and support functions for staff, students, and faculty.
• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Assists in the supervision of Student Workers and/or temporary workers.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Builds images and software packages to deploy.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Follows standard operating guides and ensures compliance.

SimCare Support
The Specialist III is required to provide an intermediate level of support to the SimCare Center

• Requires approximately 10 hours per week
• Attend and support all Simlab on-site training, webinars and conferences.
• Should be able to provide intermediate level of support for the following:
• Respond to requests, service calls and equipment setup assistance on short notice.
• Ensure all equipment is setup and is in good working order.

Simlabs
SAM II Model, Computer and Sim Scopes.
Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
Podium PCs (2) and Projectors (2).
WOW Carts and laptops. (4)
Prep Area
Medsure dispense cart and computer.
Control Room /Simbay
Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
Laerdal SimMan 3G, laptop, software updates and daily operations.
Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Briefing Rooms
Computers/LCD display/AV and Conference equipment.
Learning Space Website/Server Support.
Nurses Station
Computer and Network Printer
Miscellaneous
Setup for training sessions with conference phone as needed.

• Perform support tasks for classroom and lab equipment.

Completes other duties as assigned.
Qualifications

• 2 years’ experience with desktop support or in a help desk
• Knowledge of printer troubleshooting and repair.
• Good working knowledge with Hardware/Software installation in a network environment.
• Advanced PC troubleshooting skills.
• Ability to lift up to 50 lbs.
• Entry level experience with networking, data, and voice systems.
• 2 years’ experience with Microsoft Active Directory in a large network environment
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.

Additional Information

• This position may require occasional evening and weekend work.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training
• MCP and A+ certification desired
• Associate’s degree in a technical field preferred.
• Experience with classroom equipment a plus.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $37761.23 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem Offers a Robust Suite Of Benefits Including

• 12 Paid Holidays
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• Health, dental, vision, life and disability insurance

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.