It Support Technician Intern Jobs in Louisiana

Manage cloud-based remote access, anti-virus/intrusion prevention

Authorize updates on managed devices

Maintain, remote wipe as needed

Monitor internal device logs, test network for vulnerabilities

Maintain ticketing system to track support requests

Define groups and distribution lists, maintain membership

Manage cloud-based remote access, anti-virus/intrusion prevention

Authorize updates on managed devices

Maintain, remote wipe as needed

Monitor internal device logs, test network for vulnerabilities

Maintain ticketing system to track support requests

Define groups and distribution lists, maintain membership

Associate degree or relevant certification in Information Technology or a related field preferred.

2-4 years previous experience in a technical support role

Strong problem-solving skills with ability to diagnose and resolve technical issues effectively

Excellent communication skills and customer service orientation to interact with end-users professionally and patiently.

CompTIA certifications such as A Plus, Networking, Security Plus etc. are preferred.

Provision of testing equipment to QA (Quality Assurance) projects promptly