Jr. It Support Technician Support Technician

Job Summary

Reporting to the IT Manager, the Junior IT Support Technician, you will play a crucial role in providing technical assistance and support to end-end users, ensuring smooth and efficient operations across our organization’s IT systems. This entry-level position offers an excellent opportunity for individuals with a passion for technology and desires to develop their skills in a professional environment.

Essential Duties And Responsibilities

• Assist end-users with technical issues, troubleshoot problems, and resolve hardware and software-related inquiries to include managing user accounts, passwords, and access privileges in accordance with established protocols.
• Maintaining complete and detailed documentation of all services and systems.
• Vulnerability scanning and patching of endpoints.
• Negotiation and maintenance of vendor and consultant contracts and service agreements
• Day-to-day administration of local servers, systems, and network devices along with the implementation of global policies
• Performs related duties as assigned
• Managing and auditing IT assets in the facility
• Responsible for the NOLA (New Orleans) Service Desk by responding to IT support tickets, phone calls, or emails, and provide timely assistance to end-users
• Provision of testing equipment to QA (Quality Assurance) projects promptly

Requirements

This position requires knowledge, skills, and abilities equivalent to:

• Excellent communication skills and customer service orientation to interact with end-users professionally and patiently.
• Strong problem-solving skills with ability to diagnose and resolve technical issues effectively
• Associate degree or relevant certification in Information Technology or a related field preferred.
• 2-4 years previous experience in a technical support role
• CompTIA certifications such as A Plus, Networking, Security Plus etc. are preferred.

Benefits

• 401K w/ Matching Contribution
• Paid Time Off
• Employee Assistance Program
• Paid Parental Leave
• Vision Plan
• Medical Plan
• Paid Company Holidays
• Employer Paid Life Insurance

Testronic Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected].