It Support Technician Jobs

The IT Support Technician provides hardware and software support for Ethos employees and office environments. This entry-level position serves as the first point of contact to troubleshoot computer hardware and software issues, set up workstations, and assist users in the use of hardware and software applications.

Responsibilities

• Maintain images/processes with proper updates
• Configure laptops using disk imaging or predefined instructions
• Wifi security
• User Onboarding/Offboarding
• Evestigate support calls
• Hardware/software troubleshooting and reconfiguration
• Maintain, remote wipe as needed
• Mobile Device Management
• Assignment, in-office physical setup
• Account management
• Knowledgebase
• Troubleshoot network/VOIP issues
• Purchase hardware/software
• Office 365
• Establish accounts for mobile devices
• Office network management
• Troubleshooting/custom requests
• Device Provisioning
• Push BYOD plan, require all external mobile devices to comply with policies
• Security, compliance, data loss prevention
• Tech Support
• Define groups and distribution lists, maintain membership
• User training
• Authorize updates on managed devices
• Manage cloud-based remote access, anti-virus/intrusion prevention
• Asset Management
• OneDrive configuration
• Asset tracking
• Maintain ticketing system to track support requests
• Incident Response
• Define minimum secure device criteria, review periodically
• VOIP Management
• Hardware upgrade plan
• Firmware updates
• Maintain backups of device configs
• Monitor internal device logs, test network for vulnerabilities
• Maintain/renew mobile security certificates
• Create/maintain users and licenses

EDUCATION

Associate's degree in technical field or relevant work experience

Skills/Experience

Windows 10 and Office 365 support and configuration

Security-conscious mindset

Strong trouble-shooting skills

Must be highly self-motivated and have a great attention to detail with a positive attitude

Ability to effectively manage multiple varying projects under tight deadlines and quick project turnover with minimal supervision

Must possess strong interpersonal and communication skills (both verbal and written)

Ability to research technologies and processes and self-educate at a reasonable pace

LICENCES/CERTIFICATIONS/INSURANCE

Microsoft or security certifications preferred

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.

Job Posted by ApplicantPro