It Support Technician Jobs

The IT Support Technician provides hardware and software support for Ethos employees and office environments. This entry-level position serves as the first point of contact to troubleshoot computer hardware and software issues, set up workstations, and assist users in the use of hardware and software applications.
Responsibilities

• Device Provisioning
• Office 365
• Maintain ticketing system to track support requests
• Evestigate support calls
• Monitor internal device logs, test network for vulnerabilities
• Authorize updates on managed devices
• Maintain backups of device configs
• User Onboarding/Offboarding
• OneDrive configuration
• Incident Response
• Troubleshooting/custom requests
• Establish accounts for mobile devices
• Maintain images/processes with proper updates
• User training
• Wifi security
• Office network management
• Create/maintain users and licenses
• Account management
• Troubleshoot network/VOIP issues
• Security, compliance, data loss prevention
• Push BYOD plan, require all external mobile devices to comply with policies
• Knowledgebase
• Assignment, in-office physical setup
• Manage cloud-based remote access, anti-virus/intrusion prevention
• Define groups and distribution lists, maintain membership
• Asset tracking
• Hardware upgrade plan
• Maintain, remote wipe as needed
• Purchase hardware/software
• Tech Support
• Firmware updates
• Hardware/software troubleshooting and reconfiguration
• Mobile Device Management
• Define minimum secure device criteria, review periodically
• Configure laptops using disk imaging or predefined instructions
• VOIP Management
• Maintain/renew mobile security certificates
• Asset Management

EDUCATION
Associate's degree in technical field or relevant work experience
Skills/Experience
Windows 10 and Office 365 support and configuration
Security-conscious mindset
Strong trouble-shooting skills
Must be highly self-motivated and have a great attention to detail with a positive attitude
Ability to effectively manage multiple varying projects under tight deadlines and quick project turnover with minimal supervision
Must possess strong interpersonal and communication skills (both verbal and written)
Ability to research technologies and processes and self-educate at a reasonable pace
LICENCES/CERTIFICATIONS/INSURANCE
Microsoft or security certifications preferred
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.
Job Posted by ApplicantPro