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IT SUPPORT DESK TECHNICIAN Jobs in Louisiana

It Support Technician Jobs
By Ethos At Lafayette, LA, United States
Manage cloud-based remote access, anti-virus/intrusion prevention
Authorize updates on managed devices
Maintain, remote wipe as needed
Monitor internal device logs, test network for vulnerabilities
Maintain ticketing system to track support requests
Define groups and distribution lists, maintain membership
It Support Technician Jobs
By Ethos At Broussard, LA, United States
Manage cloud-based remote access, anti-virus/intrusion prevention
Authorize updates on managed devices
Maintain, remote wipe as needed
Monitor internal device logs, test network for vulnerabilities
Maintain ticketing system to track support requests
Define groups and distribution lists, maintain membership
Jr. It Support Technician Support Technician
By Testronic At Kenner, LA, United States
Associate degree or relevant certification in Information Technology or a related field preferred.
2-4 years previous experience in a technical support role
Strong problem-solving skills with ability to diagnose and resolve technical issues effectively
Excellent communication skills and customer service orientation to interact with end-users professionally and patiently.
CompTIA certifications such as A Plus, Networking, Security Plus etc. are preferred.
Provision of testing equipment to QA (Quality Assurance) projects promptly

Are you looking for an exciting and rewarding career in IT? We are looking for an IT Support Desk Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical support. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

An IT Support Desk Technician is responsible for providing technical assistance to computer users. They answer inquiries, diagnose problems, and provide solutions to technical issues. They may also install, configure, and maintain computer systems and networks.

What is IT SUPPORT DESK TECHNICIAN Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware, software, and networks
• Ability to troubleshoot and diagnose technical problems
• Ability to work independently and as part of a team
• Knowledge of relevant security protocols

What is IT SUPPORT DESK TECHNICIAN Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience with customer service and technical support

What is IT SUPPORT DESK TECHNICIAN Knowledge?

• Knowledge of computer hardware, software, and networks
• Knowledge of relevant security protocols
• Knowledge of customer service and technical support

What is IT SUPPORT DESK TECHNICIAN Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting and diagnosing technical problems

What is IT SUPPORT DESK TECHNICIAN Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Diagnose and troubleshoot technical issues
• Install, configure, and maintain computer systems and networks
• Ensure compliance with relevant security protocols