IT SUPPORT DESK TECHNICIAN Jobs in Illinois , Employment

Are you looking for an exciting and rewarding career in IT? We are looking for an IT Support Desk Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical support. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

An IT Support Desk Technician is responsible for providing technical assistance to computer users. They answer inquiries, diagnose problems, and provide solutions to technical issues. They may also install, configure, and maintain computer systems and networks.

What is IT SUPPORT DESK TECHNICIAN Skills Required?

• Excellent customer service and communication skills

• Knowledge of computer hardware, software, and networks

• Ability to troubleshoot and diagnose technical problems

• Ability to work independently and as part of a team

• Knowledge of relevant security protocols

What is IT SUPPORT DESK TECHNICIAN Qualifications?

• Bachelor’s degree in computer science, information technology, or related field

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional

• Experience with customer service and technical support

What is IT SUPPORT DESK TECHNICIAN Knowledge?

• Knowledge of computer hardware, software, and networks

• Knowledge of relevant security protocols

• Knowledge of customer service and technical support

What is IT SUPPORT DESK TECHNICIAN Experience?

• Previous experience in a customer service or technical support role

• Experience with troubleshooting and diagnosing technical problems

What is IT SUPPORT DESK TECHNICIAN Responsibilities?

• Respond to customer inquiries and provide technical assistance

• Diagnose and troubleshoot technical issues

• Install, configure, and maintain computer systems and networks

• Ensure compliance with relevant security protocols