It Support Desk Intern

JOB DESCRIPTION
ABOUT US

Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity.

Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.

Michael Baker International is seeking to hire an IT Support Desk Intern to work onsite in the Moon Township, PA office. As the IT Support Desk Intern, you will operate under general supervision, this individual will be responsible for fulfilling various service request and hardware asset management responsibilities. Additional responsibilities include assisting with employee onboarding and off-boarding activities, hardware asset decommissioning, computer imaging, and shipping.

In order to qualify for this position, you must be able to be onsite at our Moon Township, PA office 30-40 hours per week Monday- Friday.

ESSENTIAL DUTIES

• Assist the existing IT Team with hardware related projects, focused on building and customizing new hire devices and performing ongoing support for device refresh initiatives for existing users
• Work in and contribute to a positive team environment
• Document standard procedures and troubleshooting guides for day-to-day operations
• Manage multiple tasks simultaneously
• This position will be exposed to, and assist with, various systems and technologies currently utilized within the organization to support internal issues and requests
• Develop and maintain good working relationships
• Assists in troubleshooting and resolving issues for a wide variety of computer hardware and software applications/systems, i.e., hardware, software, network, printers, and scanners, for all users both on-site and remote
• The IT Support Desk Intern supports the IT organization to drive and assist in the optimization of processes and procedures related to operations, security, and compliance
• Work closely with the IT team on special projects while learning fundamental IT skills

QUALIFICATIONS

• Strong customer support experience
• Must be able to work independently or in a team setting
• Self-starter with excellent interpersonal communication and problem-solving skills
• Strong analytical, quantitative, problem solving, and conceptual skills required
• Strong written and verbal communication skills
• Minimum 3.0 GPA
• Currently pursuing Bachelors or Master’s degree in computer science, information systems or related field, with one year of completed college-level coursework
• GED or Highschool Diploma
• 0-3 years related experience

COMPENSATION
The salary range for this position is $18.00- $20.00 per hour and will be dependent on the experience and expertise of the incoming candidate.

BENEFITS
We offer a comprehensive benefits package including:

• Health Savings Account (HSA)
• 401k Retirement Plan
• Flexible Spending Account (FSA)
• Medical, dental, vision insurance

• Commuter and wellness benefits
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off

MICHAEL BAKER INTERNATIONAL EEO STATEMENT

Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.

EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.