It Support Associate Jobs

The University of Maryland School of Medicine has an exciting opportunity for an IT Support Associate to join the Department of Psychiatry. Under general supervision, the selected candidate will provide moderately complex support for clients in the use of hardware, software, and network services.

DEI Values/Commitment Statement:
The Department of Psychiatry is committed to actively examining, identifying, and addressing systemic racism and structural inequality, and agrees to an ongoing commitment of re-creating and improving the department culture as it relates to diversity, equity, and inclusion. Our priorities include establishing processes that will lead to long term sustainable gains in both faculty and staff recruitment and retention, increasing diverse representation in leadership positions for both faculty and staff, and continuing the work of improving the climate of inclusivity. We are committed to learning, healing, and growing together.

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program, effective on your date of hire. Non-exempt regular staff receive a generous leave package that starts with 11 days of vacation accrued per year, paid holidays, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Education: High School Diploma or GED.
Experience: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Knowledge, Skills, and Abilities
General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients.

Based on the duties of this position, selected candidates are eligible to participate in the Bargaining Unit (Union).

Salary Range: $54,855 - $59,500

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at [email protected].

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [email protected]. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.