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IT Support Associate II Jobs

Remote Project - It Support Associate
By Donato Technologies, Inc. At United States
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
It Technical Support Ii
By Premera Blue Cross At , Mountlake Terrace $50,700 - $76,100 a year
A minimum of 3 years’ experience supporting customers or related experience (required)
Advanced customer service skills supporting end-users to resolve technology issues
Prior on-site tech support experience preferred
Experience mentoring and training more junior tech support
Experience working with automated scripting tools, such as PowerShell
Experience in technology monitoring and observability
Support Associate Jobs
By MultiPlan Inc. At , Remote $17.50 an hour
Knowledge of general computer skills.
Minimum equivalent of 3 months general office experience 6 months preferred.
Knowledge of HCFA 1500 and UB claim forms
Communication (written, verbal and listening), customer service, and organizational skills.
Find more information on what it's like to be a MultiPlan employee on our Careers page at www.multiplan.com
Minimum high school diploma or equivalent (i.e., GED)
It Client Support Specialist Ii
By University of Central Florida At , Orlando, 32816 $23.33 an hour
Provide asset management and documentation.
One Year or more experience supporting classroom audio/visual equipment requirements.
Create and manage trouble and request tickets.
One year or more experience using Workday.
One year or more experience deploying enterprise-level software to multiple machines.
Benefits packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Associate Product Support Representative Ii
By Rivian At , Costa Mesa, 92626 $32.70 - $37.50 an hour
3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution
Empathy, sincerity, patience, and strong communication skills
Excellent follow-up and probing skills
You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document
You will convey confidence to the customer that you are their guide along the path to vehicle service
Able to travel to Rivian's factory for periodic support
It Support Administrator Ii
By Applus+ RTD At Houston, TX, United States
CompTIA A+ Certification or similar knowledge.
Associate’s Degree preferred will consider 4 years of direct experience in lieu of degree
Experience with the disassembly of desktop and laptop computers.
Experience installing Windows 10 using an automated or semi-automated install process.
Experience working with an Active Directory environment.
Perform install and preparation of end-user hardware (PCs and Mobile Devices)
It Support Specialist Ii
By Reverb At , Chicago, 60657, Il $63,000 - $81,000 a year
Confidence to create solutions for processes that can be improved, issues being experienced, and help predict future hurdles.
Strong experience with Mac operating systems and tools similar to Jamf Pro and JumpCloud/Okta.
Experience in using service desk tools for handling helpdesk tickets.
Superb communication skills in person, via email/tickets, and Slack.
Eagerness to create documentation (have fun throwing in a music pun!) and share knowledge with others.
Passion about your customer's experience.
It Premium Support Associate
By Eli Lilly and Company At Indianapolis, IN, United States
Experience with IT service management frameworks such as ITIL.
Experience with project management methodologies such as Agile or Scrum is a plus.
UX certification such as Certified UX Professional (CPUX) or Certified User Experience Designer (CUXD) is a plus.
Excellent communication skills, both verbal and written.
Strong leadership skills and the ability to motivate and inspire a team.
Strong problem-solving skills and the ability to think creatively.
It Support Specialist Ii
By Shake Shack At , New York, 10014, Ny $69,215 - $88,265 a year

The IT Support Specialist II position within the IT Operations team is the face of IT for internal customers. The primary task of this position will be to support and troubleshoot all end user ...

It Engineer Ii Jobs
By eHealth Technologies At Rochester, NY, United States
Self starter that can manage time effectively and operate with minimal oversight.
Associates in Computer Science or equivalent work experience required.
Three years’ equivalent work experience in a position responsible for managing servers and desktop PC environment required.
Experience with Windows 2008/2012, VMWare Administration, Exchange, Backup methodologies required.
Software knowledge (Vision Solutions-Double Take, Beyond Trust, MS, SQL)
Hardware knowledge (HP Blade Chassis and servers, HP, 3Par Storage)
It Support Technician Ii
By DCH Health System At Tuscaloosa, AL, United States
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Performs compliance requirements as outlined in the Employee Handbook
High school diploma or GED and 3 years of hands on IT experience OR
Associates, technical, or higher and 1 year of hands on IT experience
Good problem solving and communication skills required
Follows documented procedures for I/T tasks and projects
It Helpdesk Associate Ii
By Veho At United States

About Veho Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end ...

It Support Associate Ii, Virtual Ops Tech Support, Vots
By Amazon At United States
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
It Support Associate Ii
By Amazon At United States
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
It Support Associate Jobs
By CyberCoders At New York, NY, United States

Working within a Managed Service Provider (MSP)

Base salary: $65,000 - $70,000

It Support Analyst Ii 100% Remote
By Vaco At Utah, United States
IT certifications or equivalent work experience preferred
Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
Remote control tools - Bomgar preferred
See attached for a detailed job description
It Level Ii Analyst
By Meteor Education At Gainesville, FL, United States
Strong knowledge of Network Monitoring, and Endpoint Management tools
Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
5+ years of experience within IT support, infrastructure, and networking roles.
Strong proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., AWS) and virtualization technologies a plus.
Microsoft or other technical certifications highly desired.
Expert level troubleshooting skills in a Windows environment, including desktop and server OS.
It Support Technician Ii
By Jabil Circuit At , Memphis, Tn
Drive continuous improvement through trend reporting analysis and metrics management.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
May perform other duties and responsibilities as assigned.
Troubleshoot and resolves end user systems failures and ensures correct operation of personal computers.
Provide Thermal Printers Support and administration
It Systems And Support Associate - Dietrich College
By Carnegie Mellon University At , Pittsburgh, 15213, Pa
Strong customer service demeanor; interpersonal skills
Strong problem-solving and reasoning skills
Prior help desk, work station, or IT experience is preferred
Click here to view a listing of employee benefits
our core responsibilities will include:
Minimum Requirements to Return to Campus for details
Risk Assurance Associate Ii - It Audit (Remote)
By Armanino At , San Ramon, Ca $57,000 - $90,000 a year
Identify, assess, and document controls and weaknesses in client information management systems
Degree in Accounting, Management Information Systems (MIS), Information Technology, or related field
Ability to identify internal control deficiencies and document management letter comments for purposes of communicating deficiencies and weaknesses to clients
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Know and apply specialized knowledge, and the rules, regulations, and code of ethics of the AICPA
Minimum of 2 years of Public Accounting experience

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Support Associate II to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical assistance, and helping to ensure our customers have a positive experience. If you are passionate about technology and have a desire to help others, this could be the perfect job for you!

IT Support Associate II is a mid-level position in the IT support field. This job requires a combination of technical and customer service skills. The IT Support Associate II is responsible for providing technical assistance and support related to computer systems, hardware, or software.

What is IT Support Associate II Skills Required?

• Knowledge of computer hardware, software, and networking
• Troubleshooting and problem-solving skills
• Excellent customer service skills
• Ability to work independently and as part of a team
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment

What is IT Support Associate II Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• At least two years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Solutions Associate (MCSA) certification or equivalent

What is IT Support Associate II Knowledge?

• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
• Knowledge of computer hardware and software
• Knowledge of networking protocols and technologies
• Knowledge of customer service principles and practices

What is IT Support Associate II Experience?

• Experience in providing technical support
• Experience in troubleshooting hardware and software issues
• Experience in customer service

What is IT Support Associate II Responsibilities?

• Provide technical assistance and support for incoming