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IT Support Associate II Jobs in Arkansas

Remote Project - It Support Associate
By Donato Technologies, Inc. At United States
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
It Helpdesk Associate Ii
By Veho At United States

About Veho Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end ...

It Support Associate Ii, Virtual Ops Tech Support, Vots
By Amazon At United States
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
It Support Associate Ii
By Amazon At United States
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
It Support Associate Jobs
By TechLink Systems, Inc. At United States
•Strong stress and time management skills
•Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
•Strong oral, written and business communication skills
•Analytical, interpretive and decision-making skills
•Excellent interpersonal and customer service skills
•Excellent negotiation and conflict resolution skills
It Support Analyst Ii
By Brightway Insurance At United States
Create and deploy scripts using PowerShell, VBS, Python, or command line interface for software distribution, group policy application and system management.
Demonstrated experience in day-to-day activities and support of Azure O365 products including Exchange Online, Teams, Sharepoint and OneDrive.
5 years of experience in a Systems Administration role within an enterprise environment.
Excellent written and verbal communication skills.
Knowledge of the ITIL Framework.
Knowledge and understanding of infrastructures both in the data center and the Cloud, particularly an Azure Environment.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Support Associate II to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical assistance, and helping to ensure our customers have a positive experience. If you are passionate about technology and have a desire to help others, this could be the perfect job for you!

IT Support Associate II is a mid-level position in the IT support field. This job requires a combination of technical and customer service skills. The IT Support Associate II is responsible for providing technical assistance and support related to computer systems, hardware, or software.

What is IT Support Associate II Skills Required?

• Knowledge of computer hardware, software, and networking
• Troubleshooting and problem-solving skills
• Excellent customer service skills
• Ability to work independently and as part of a team
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment

What is IT Support Associate II Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• At least two years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Solutions Associate (MCSA) certification or equivalent

What is IT Support Associate II Knowledge?

• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
• Knowledge of computer hardware and software
• Knowledge of networking protocols and technologies
• Knowledge of customer service principles and practices

What is IT Support Associate II Experience?

• Experience in providing technical support
• Experience in troubleshooting hardware and software issues
• Experience in customer service

What is IT Support Associate II Responsibilities?

• Provide technical assistance and support for incoming