Solutions Support Engineer Jobs

Strong desire to grow a skill set applicable to various Client Experience roles.

Contribute to knowledge base documentation.

0-2 years of experience with SaaS based B2B business in various support roles

Strong written and verbal communication skills

Experience with HTML, JavaScript, and CSS

Experience with console troubleshooting is preferred

● Your drive and positive attitude are of more importance than many years of experience;

● Last but not least, you have excellent communication and presentation skills in English.

● You think and act like an entrepreneur;

● You have the courage to learn and to share your learning process with us;

● You don’t mind discovering the world by traveling around 30% of your time;

● You have a demonstrable understanding of modern architectural patterns such as containerization, microservices, API gateways, etc;

Bonus: Understanding of financial infrastructure and systems, e.g. payments, account funding, risk management, lending

Demonstrate to prospects how Ntropy can best address their use cases and technical requirements

Experience selling or building SaaS or developer focused products

Excellent communication skills - must be energized by both advocating internally and pitching externally

Basic knowledge of APIs and application structure

Unlimited PTO & remote work environment with flexible working hours

BS/BA or equivalent experience in finance preferred.

3+ years in Inventory management is preferred.

Intermediate to advanced skills in using PCs and Microsoft Office software with strong excel experience is required.

Demonstrated customer service skills experience in a high-volume call center required.

Previous experience in SAP, Sales Force and ServiceMax preferred.

Read more about our employee benefits.

Excellent project management skills with the ability to prioritize activities to meet and exceed project timelines

Lead ongoing conversations with the IT team to ensure appropriate maintenance of technology solutions based on the agreed upon business requirements

Demonstrates ability to apply problem-solving skills across complex issues to execute against the strategic vision

Demonstrates excellent leadership and social skills with a heightened ability to collaborate and work within a matrixed team

Prior experience and strong understanding of data visualization, data pipelines and development of KPI reporting solutions is preferred

Experience in patient/caregiver focused initiatives within a complex Legal & Regulatory environment required

Communicate directly with designers about engineering tradeoffs and desired user experience

2+ years of experience using Javascript/Typescript/Node.js

Experience building solutions across multiple architecture layers

Experience setting up and maintaining simple devops (Vercel, Railway, Render, Heroku, etc.)

Experience working with ethers.js, viem, or similar libraries

Experience with other languages, bonus points for lower-level work with Rust, C++

Duties include but are not limited to the following:

· Data analysis, including product, SKU, order, inventory, rate, etc

· Material flow charts and rate calculations

· Participation in the Technology Review Board

· Bachelor’s degree in Engineering or related field, or equivalent

· Familiarity with a broad-range of material handling technologies, including conveyor, sortation, ASRS, AMRs, VLMs, etc.

Gain experience in a customer-facing role

Knowledge of some or all of the following: HTML5, CSS, Apex, Java

Experience working with Marketing Automation / Lead Forms

Experience working with CRM technology (Salesforce)

Experience working with web pages / landing page customization

Experience working in an evolving, high-growth environment

Printer troubleshooting and fleet management system knowledge are a plus.

Phone and remote support experience. E-support experience and knowledge.

Regular system management tasks, such as service restarts and system installations

Basic proficiency with case management databases and tools.

A degree is not required, but experience in a similar IT operations role is preferred.

1-3 years of experience in relevant technologies and customer environments.

You have strong project management experience and have managed complex projects to completion

Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners

You have experience working with third-party integrations for IAM/SSO, DLP or SIEM platforms

You have experience using Notion

You have coding experience that would enable you to write basic scripts using the Notion API

You have experience using with and designing relational databases

5+ years of experience in buying, trading or procurement

Bachelor's degree in Business, Finance or related field with technical understanding

5+years of CTRM or Broker system utilization

Ability to travel to prospect and customer sites for in-person presentations

Experience with working with a remote teams using a variety of telecommunications resources (e.g. MS teams, Atlassian Jira, Atlassian Confluence)

Research and identify solutions based on customers business requirements

Prioritise and manage several open projects at one time

Document technical knowledge in the form of notes and manuals

Formal qualification in Information Technology, Computer Science, or relevant field

3-5 years’ experience in a customer focused role – post sales technical support

Customer service skills - phone and remote support experience.

Experience troubleshooting in a technical environment - excellent analytical and problem-solving skills

1-3 years experience in relevant technologies and customer environments

Intermediate level networking knowledge (CCNA a plus)

Resolve technical issues from internal or external users - specifically related to printers and hardware reconfigurations

Respond to service, product, technical, and customer questions on products, specifications and repairs

5+ years of experience demonstrating, implementing or configuring enterprise SaaS solutions.

Polished and effective communication and presentation skills to be applied in presentations to senior executives at global enterprises.

Attention to detail and excellent planning skills when architecting a tailored demonstration.

Be an expert in the ProFinda product line delivering demos at any level of detail necessary throughout the sales process.

Participate in prospect discovery meetings to determine if the prospect falls within ProFinda’s Ideal Customer Profile.

Take the lead on authoring technical responses to RFPs.

Experience with email automation systems, website content management systems (Wordpress preferred), and help desk/ticket management systems

In close collaboration with Interview Collection, Digital, and other teams, manage all transactional emails to participants and online archive users

At least 7 years of professional experience in customer service/support-related positions with at least 2 years of supervisory experience

Strong interpersonal skills plus cultural competence and the ability to work successfully with diverse groups of people

Superior verbal and written communication skills

Demonstrated ability to manage and coach high-performing teams

Experience with email automation systems, website content management systems (Wordpress preferred), and help desk/ticket management systems

In close collaboration with Interview Collection, Digital, and other teams, manage all transactional emails to participants and online archive users

At least 7 years of professional experience in customer service/support-related positions with at least 2 years of supervisory experience

Strong interpersonal skills plus cultural competence and the ability to work successfully with diverse groups of people

Superior verbal and written communication skills

Demonstrated ability to manage and coach high-performing teams

Systems-level engineer: Working hand-in-hand with your business partners, you?ll develop technical requirements and design robust and flexible product and system architectures

A Bachelor's or Masters degree in a technical or business discipline, or equivalent experience

At least ten years of related software engineering experience

Extensive knowledge of contemporary frameworks and emerging technologies

A strong background in business operations and strategies, including knowledge of global business, technology trends and the Insurance industry

Solid negotiation, facilitation, consensus building and influencing capabilities

Assist in pipeline development and sales pursuits using your Subject Matter Experience to align the RegScale value proposition to customer needs

Help customers achieve their desired results from RegScale by leveraging your domain experience to drive valuable program outcomes

Experience successfully working with senior (C-level) executives to achieve specific outcomes

You use your excellent presentation, organizational, and communication skills to communicate complex concepts to diverse audiences

You have a Bachelor’s degree in Business, or related field or equivalent experience

Co-develop messaging and value proposition materials with the sales and marketing teams

BS, MS, or higher degree, in CS/CE/EE, or equivalent industry experience

Strong programming skills in Python or C++

Excellent mathematical reasoning skills, especially with probability theory and graph theory

Experience with heterogenous computing like CUDA

Experience in deploying CV and/or NLP algorithms into real world environments

Company subsidized health, vision and dental benefits

Exceptional critical thinking, judgment, time management, collaboration, teamwork, and problem-solving skills.

You can navigate various solutions for best fit, even with ambiguous requirements

Maintain full-stack software architecture knowledge that will enable solid solution design recommendations between Arc and the client’s systems.

BA/BS in Computer Science or related technical field or equivalent practical experience.

0-3 years experience in full-stack software engineering/web development roles with a focus on front end.

Experience in at least one client side programming language; JavaScript (jQuery, Angular, Vue etc.), preferably within the React JavaScript framework.