Service Order Solutions - Inventory Support

Job Title

Service Order Solutions - Inventory Support

Service Order Solutions - Inventory Support (Nashville, TN)

This role works directly with the Field Service Organization to process inventory movements on service work orders. The processing of these movements includes research of the customers system, validating FSE requests (reasoning), and working with other departments to ensure receipt of parts and creating inventory reports to reflect usage and totals.

Your role:

• Hybrid working module.
• Provides support to Regional Managers, Field Service Engineers, Account Managers, Finance and customers by researching and resolving issues in a timely manner. Escalates issues to Service management as necessary.
• Works inventory projects efficiently ensuring documentation and adherence to policy and procedure.
• Performs inventory verification and processing in accordance with established policies and contacts the Field Service Engineers regarding service work order closure issues.
• Audits inventory for all medical device lines and makes any appropriate movements ensuring documentation and inventory control. Communicates with internal customers regarding inventory and provides ownership in assistance.

You're the right fit if:

• Overtime required during month- and quarter- ends.
• Demonstrated customer service skills experience in a high-volume call center required.
• Previous experience in SAP, Sales Force and ServiceMax preferred.
• BS/BA or equivalent experience in finance preferred.
• 3+ years in Inventory management is preferred.
• Intermediate to advanced skills in using PCs and Microsoft Office software with strong excel experience is required.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Read more about our employee benefits.
• Learn more about our business.
• Learn more about our purpose.
• Discover our rich and exciting history.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.