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It Service Management Jobs

Director Of It Service Management
By The University of Texas at Dallas At Richardson, TX, United States
Review and identify gaps and opportunities in current processes and procedures to continually improve Knowledge Management.
Lead efforts with Service Desk to streamline and centralize Knowledge Management in OIT.
Review and identify gaps and opportunities in current processes and procedures to continually improve Change Management.
Facilitate weekly Change Management Meeting.
Enhance and conduct training on Incident, Problem and change Management process for IT organizations across campus
Responsible for running Major Incident, Problem& Change Management process
Director Of It Service Management
By Progilisys Solutions At Indiana, United States
Extensive experience in IT Service Management leadership roles.
Join our client’s team as the Global Director of IT Service Management!
Strong strategic thinking and problem-solving skills.
Excellent communication and interpersonal abilities.
2. Define roles and responsibilities for the department.
15. Mentor service and process managers on ITSM concepts.
It Service Manager Jobs
By NVIDIA At Santa Clara, CA, United States
Profound expertise in IT service management (ITSM).
Practical hands-on proficiency with project and task management tools, including Jira and ServiceNow.
Outstanding interpersonal capabilities, demonstrated through exceptional written and verbal communication skills.
Experience within a large, multi-functional IT environment.
ITIL Foundations v3 or v4 certification or solid understanding of ITIL & Technical Production support concepts is advantageous.
BS/MS or equivalent experience in Information Technology industry.
It Service Technician Jobs
By Harrison Steel Castings Co. At Attica, IN, United States
Previous machining education or experience
Good problem solving skills and knowledge of safety practices
Troubleshooting, diagnosing, and repairing IT-based hardware or software and network technology systems that provide broadcast and AV services
Performing maintenance and service calls on client sites as needed
Supporting Windows/Linux-based digital signage system to ensure playback functionality
Supporting on-site installation of systems by working with client IT organizations or services
It Service Technician Jobs
By Metinteractive At Hartford, CT, United States
Experience working with non-technical customers or clients of various skill level
3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
Experience with firewalls and Active Directory configuration
Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
Managed Windows-based workstations, desktops, servers, or VMs
Community Strategist, It Service Management
By Atlassian At , San Francisco
Strong knowledge of the IT Service Management or DevOps solution areas, including Atlassian and competitor offerings
Demonstrated cross-team, project management experience including planning, scheduling, monitoring and reporting
Create experiences where members and partners are excited to participate, with an emphasis on growing and activating champions
Program manage a multi-faceted tactical approach across go-to-market teams (brand, product marketing, customer success, channel ecosystem, and more)
Experience gathering and analyzing data to understand the pros and cons of different decisions and options
Documentation and facilitation skills in leading and planning meetings, reviews, and retrospectives.
It Service Technician Jobs
By Metinteractive At Westport, CT, United States
Experience working with non-technical customers or clients of various skill level
3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
Experience with firewalls and Active Directory configuration
Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
Managed Windows-based workstations, desktops, servers, or VMs
It Service Technician Jobs
By Metinteractive At New York, NY, United States
Experience working with non-technical customers or clients of various skill level
3+ years' related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization's IoT
Experience with firewalls and Active Directory configuration
Experience Implementing, administrating, and troubleshooting audio or video infrastructure devices
Knowledge of computer networking fundamentals (LAN, WLAN, DNS, etc.)
Managed Windows-based workstations, desktops, servers, or VMs
Global Director It Service Management
By Lippert At ,
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.
In-depth knowledge of IT Service Management (ITIL) frameworks.
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
It Service Manager Specialist
By CAPCO At , New York $141,000 - $185,000 a year
Bachelor’s degree in IT management or related IT field.
Experience in ITSM Operations within Cloud and On-Prem ecosystems.
Wide-ranging knowledge of information technology topics.
ITIL certification is highly desirable.
Six Sigma or Lean IT certification are a plus.
Steer user-oriented design initiatives by conducting workshops to identify and address process gaps.
Director Of It Service Management
By Progilisys Solutions At Goshen, IN, United States
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
Extensive experience in IT Service Management leadership roles.
Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
Partnering with IT leadership to successfully transform the IT organization with best practices supporting Service Management and overall Operations Service Delivery.
Define roles and responsibilities for the department.
Mentor service and process managers on ITSM concepts.
Service Now It Service Management (Itsm) Consultant
By Peraton At , $146,000 - $234,000 a year
Understands the entire Incident Lifecycle Management cycle and Knowledge Management Suite.
ServiceNow expertise in IT Service Management.
Work closely with ServiceNow functional teams to build requested items and tasks using workflows to manage key processes.
Write requirements and closely work with ServiceNow administrative team to configure and improve core of custom applications.
Write requirements to leverage ServiceNow business rules, scripts, UI actions, workflows, integrations, and process automation to improve service delivery.
Provide requirements for dashboards and reporting, and act as a backup resource developing dashboards, as necessary.
Senior It Service Management Analyst
By UW Health At , Madison, 53717 $84,600 - $126,800 a year
Sr IT Service Management Analyst
An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Relevant vendor or industry certifications (e.g., ServiceNow, PMP, etc.)
UW Hospital and Clinics benefits
Dshs Tia It Data Management - Journey
By State of Washington Dept. of Social and Health Services At , Lacey, Wa $83,268 - $111,984 a year
Reports for addressing ad-hoc and recurring reporting needs to help business and management make financial, policy planning and agency wide decisions
DSHS TIA IT Data Management - Journey (D
Write/Update User Stories, Business Requirements, Data dictionaries or other documents as needed
Experience in Data Warehousing, ETL processes and SQL Server Integration Services
Experience in MS reporting tools SSRS and Power BI
Ability to transform business requirements into technical solutions
Unit Manager - It Service Management
By American Honda Motor Co At , Marysville, 43040, Oh
Service Management to provide ITSM platform and ITSM process development and support services for several NA companies
Vendor Management of Managed Service teams supporting Service Desks and ITSM Application teams
Service Management (ITSM Program and Platform Management) Operations
Provide timely and quality Service Management delivery
5 - 10 years of Customer Support and IT Service Management ITIL Certified
Pay will be based on several variables that include, but are not limited to geographic location, work experience, education, etc.
It Service Specialist Jobs
By Mural At United States
Manage user access and role settings across the many services we use and ensure all changes are within compliance
Contribute to knowledge base articles, empowering users to quickly address questions or problems
3-5 years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Ability to provide remote technical support over chat, phone, and video
Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
It Service Manager Jobs
By Latitude Inc At Cecil County, MD, United States
Design, implement, and maintain IT service management processes and procedures based on ITIL best practices.
Ensure the availability, reliability, and performance of IT services through effective incident, problem, change, and configuration management.
Stay updated with the latest industry trends, technologies, and frameworks relevant to IT service management.
Contribute to the continuous improvement of IT service management processes and tools.
Develop and maintain documentation, including service catalogs, knowledge articles, and standard operating procedures (SOPs).
Collaborate with IT teams to ensure smooth service transitions, including testing, deployment, and knowledge transfer.
It Service Coordinator Jobs
By Job Impulse, Inc. At Flint, MI, United States
Identify IT ticketing board issues. Add new ticket categories as needed. Update and provide management with service board reporting as requested.
Champion centralized IT documentation through mechanisms like IT Glue, SharePoint, Teams, and our Learning Management System.
Identifying Service board issues, adding new categories when needed, updating, and providing management with service board reporting.
New User System set up, processing approved user onboarding documentation, scheduling of user training within the Learning Management System.
Key fob management, inventory, tracking, activations, and deactivation.
Basic IT support experience, ability to gain working technical knowledge of network protocols, operating systems, and standards.
It Project Management Jobs
By American Technology Consulting - ATC At Indianapolis, IN, United States
• Oversee multiple projects to ensure proper management towards successful conclusion.
• Communicate project status to management and project stakeholders.
• Mentor and provide guidance to lower-level Project Managers including recommending training and experience.
• Manage large enterprise-type projects that involve multiple internal stakeholders or contracted resources.
• Define users and project team member's roles and responsibilities on the project.
• Define user requirements, deliverables, and approvals.
It Service Technician Jobs
By ONE2ONE Inc At Lancaster, PA, United States
Familiarity with IT service management tools, such as ConnectWise, Autotask, or ServiceNow
Provide technical support to clients via phone, email, remote tools or onsite when needed
Bachelor's degree in Computer Science, Information Technology or related field, or equivalent experience
2+ years of experience in a technical support or service technician role, preferably in an MSP environment
Excellent technical skills in hardware, software, and networking
Strong communication and interpersonal skills