Director Of It Service Management

Direct Hire

Direct

Join our client’s team as the Global Director of IT Service Management!

• No C2C. Must be authorized to work in the U.S. without sponsorship.
• Full Remote
• Direct Hire position

Are you a visionary leader with a passion for driving IT excellence and innovation? Do you have a proven track record of transforming IT organizations through the implementation of cutting-edge Service Management processes? Our client is seeking a dynamic and experienced Global Director of IT Service Management to join their team and lead the charge in revolutionizing their IT operations.

Our client is at the forefront of technological advancement, and their commitment to delivering exceptional IT services is unwavering. As the Global Director of IT Service Management, you will play a pivotal role in shaping the future of their IT landscape, working closely with the Global Chief Information Officer and collaborating with a talented team of professionals.

Your Responsibilities

As the Global Director of IT Service Management, your role will be instrumental in driving our IT service transformation. You will lead a dedicated team, fostering an environment of innovation and collaboration. Your responsibilities will include

• Mentor service and process managers on ITSM concepts.
• Define roles and responsibilities for the department.
• Accountable for building, publishing and the utilization of the service catalog.
• Establish and run Advisory Group reviews with stakeholders.
• Partnering with IT leadership to successfully transform the IT organization with best practices supporting Service Management and overall Operations Service Delivery.
• Provide tactical and strategic recommendations based on ITSM key performance measures.
• Manage departmental budgets and forecast appropriately.
• Interface with other IT Service teams and business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives.
• Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
• Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams.
• Develop and drive implementation of the service management, Tools and Monitoring / Logging strategy and associated business processes across the IT organization.
• Develop performance measures and consistently report metrics to IT Services Leadership team.
• Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
• Provide direction and goal setting on strategy and operations.
• Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization.
• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.

Qualifications

• Excellent communication and interpersonal abilities.
• Extensive experience in IT Service Management leadership roles.
• Ability to drive change and influence stakeholders at all levels.
• Strong strategic thinking and problem-solving skills.
• Proven expertise in implementing and optimizing ITSM processes.

Join our client in shaping the future of IT Service Management. Apply now to embark on a journey of innovation, collaboration, and excellence!