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Company | Mural |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Mural’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.
- Manage user access and role settings across the many services we use and ensure all changes are within compliance
- Contribute to knowledge base articles, empowering users to quickly address questions or problems
- Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users
- Enforce compliance policies by actively monitoring statuses and settings
- Provide proactive and ad-hoc support to resolve issues with computer hardware (mac and pc), applications, and integrations
- Take ownership of tasks on projects with technology-related needs, such as integration configurations
- Onboard new Muralistas, ensuring all assets and accounts are set up as needed for Day 1
- Proven ability to troubleshoot complex technology issues
- 3-5 years technical support and/or customer service experience
- Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
- Ability to identify and proactively address improvement opportunities
- English level - advanced
- Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
- Ideally you have certifications such as CompTIA, Microsoft, Apple, ITIL or KCS
- Kindness, empathy, flexibility, patience, and commitment
- Ability to provide remote technical support over chat, phone, and video
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