Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Director Of It Service Management
Recruited by Progilisys Solutions 8 months ago Address Indiana, United States
Service Desk Support Technician
Recruited by Yoh, A Day & Zimmermann Company 9 months ago Address Malvern, PA, United States
It Technician Jobs
Recruited by Environmental Tectonics Corp 10 months ago Address Southampton, PA, United States
It Service Desk Lead
Recruited by Villanova University 10 months ago Address Villanova, PA, United States
It Service Coordinator Jobs
Recruited by ONE2ONE Inc 11 months ago Address Lancaster, PA, United States
It Field Services Technician
Recruited by TALENThire LLC. 1 year ago Address Feasterville-Trevose, PA, United States

It Service Technician Jobs

Company

ONE2ONE Inc
Address Lancaster, PA, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-07-06
Posted at 11 months ago
Job Description
We are seeking a skilled and customer-focused Service Technician to join our team at an MSP (Managed Service Provider). The Service Technician will be responsible for providing technical support to clients via phone, email, remote tools, or onsite, resolving service requests, and ensuring that client systems are functioning optimally. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities
  • Perform system maintenance tasks, including updates and patches
  • Assist with other operational tasks as needed
  • Provide technical support to clients via phone, email, remote tools or onsite when needed
  • Escalate technical issues to other teams as necessary
  • Install and configure software and hardware for clients as needed
  • Maintain accurate documentation of all client interactions and technical requests
  • Develop and maintain strong relationships with clients, providing proactive communication and exceptional customer service
  • Troubleshoot and resolve technical issues with hardware, software, and networking equipment
  • Identify opportunities for process improvements and work collaboratively with the team to implement solutions
Requirements
Requirements
  • Knowledge of server administration and other technical areas
  • Bachelor's degree in Computer Science, Information Technology or related field, or equivalent experience
  • Strong communication and interpersonal skills
  • Excellent technical skills in hardware, software, and networking
  • Familiarity with IT service management tools, such as ConnectWise, Autotask, or ServiceNow
  • 2+ years of experience in a technical support or service technician role, preferably in an MSP environment
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize in a fast-paced environment
Benefits
  • Employee Assistance Program
  • Medical, Dental, & Vision with Employer Contribution
  • Volunteer Time Off
  • Paid Time Off
  • 401K with Employer Match