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It Service Desk Tech Jobs in Union, Arkansas

It Service Desk Engineer
By MATRIX Resources At United States
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Technical Degree or related work experience.
Experience working in a service desk or IT customer service environment.
Respond to and monitor incidents and service requests within the ticketing system.
It Service Specialist Jobs
By Mural At United States
Manage user access and role settings across the many services we use and ensure all changes are within compliance
Contribute to knowledge base articles, empowering users to quickly address questions or problems
3-5 years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Ability to provide remote technical support over chat, phone, and video
Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
It Service Desk Manager
By Business Wire At United States
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience
5+ years of experience providing IT support
Microsoft/Azure AD and group policy experience
Experience creating standard operating procedures
It Service Desk Analyst
By LHH At United States
Incident Management experience is preferred, but not required
Incident Management and Incident Response
2-3+ years of technology/customer service experience required
Experience working with Service Desk, or a similar ticketing system
Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
Candidate should have excellent customer service skills.
It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
It Service Desk Supervisor
By Optomi At Charlotte Metro, United States
Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Solid knowledge of IT service management frameworks and best practices, such as ITIL.
Ensure adherence to ITIL best practices and service management principles.
Assign and prioritize tasks, ensuring the team's workload is managed effectively.
Develop and maintain service desk procedures, documentation, and knowledge base articles for efficient issue resolution.
Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.
It Service Desk - 2Nd Shift
By IntellaTriage At Brentwood, TN, United States
Experience working with remote workforce and users of all levels of technical aptitude
Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Some experience working in IT
Some experience with endpoint (Laptop) deployments
Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)
It Service Desk Manager (Virtual)
By SOSi At , Reston, 20191
Proven project management skills in setting priorities to meet project deadlines.
Manage the Service Desk performance to exceed performance metrics and goals.
Manage contacts with customers, direct reports, peers, and independent vendors.
Ability to establish a solid working relationship with customer, staff, managers and peers
BS Degree in Computer Science, MIS, or related field/equivalent experience in lieu of a degree.
4+ years of proven IM/IT leadership experience or equivalent supervisory experience
It Service Desk (Healthcare)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
It Service Desk Tech
By Trulieve At ,
Effective time-management skills and ability to multi-task
Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications
Assists in the management and tracking of all digital assets.
Assists in the management of all existing and legacy applications
Works with the IT Service Desk Manager to provide a seamless customer experience
Work with vendor engineers, project managers and support techs to solve application related issues.
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Service Desk Manager
By HealthComp At , Plano, 75024 $75,000 - $90,000 a year
5+ years of experience in IT help desk support with at least 2 years of management
Full offering of health and wellness benefits for you and your family
Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
Manager, It Service Desk
By Invenergy At , Chicago
Participate in the IT Change Management process
Minimum of 3 years experience as an IT manager/leader
Experience with remote/international team members
Manage our ETS (executive support) team, providing prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
Minimum Education: Bachelor's Degree in an information technology or related field.
Technology certifications preferred, not required
It Service Desk Agent I
By Nordic At ,
Experience using remote-control tools (i.e., Quick Assist, Bomgar, etc.).
Experience or knowledge with ITIL.
Maintain and expand knowledge of help desk procedures and services to capture issue resolutions and promote continuous improvement and increased FCR.
2+ years customer service experience.
1+ years’ experience troubleshooting hardware issues on laptops and desktops (Dell, HP, Lenovo, Mac, or equivalent).
1+ years’ experience troubleshooting Microsoft Windows Operating Systems.
Analyst, It Service Desk
By Golden State Warriors At San Francisco, CA, United States
Order, Image, configure, deploy, and manage assets per departmental process
Bachelor’s degree or equivalent work experience
Experience resolving issues related to:
CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Answer and respond to all Service Desk calls, emails, IT Support Slack channels, and walk-up requests
It Service Desk Analyst I
By Renewable Energy Systems Limited At , , Co $49,000 - $58,000 a year
Effective prioritization and project management skills
Less than one year of Service industry experience preferred
Less than one year of experience using help desk ticketing software preferred
Less than one year of experience with incident troubleshooting and escalation preferred
Contributes to developing service strategies to mitigate software, hardware, and networking issues.
Troubleshoots and resolves IT issues via phone, web, and in-person channels.
It Service Desk Manager
By Business Wire At , $150,000 - $175,000 a year
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work.
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience.
5+ years of experience providing IT support.
Microsoft/Azure AD and group policy experience.
Experience creating standard operating procedures.
It Service Desk Manager
By Safelite At Columbus, OH, United States
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Communication skills – both written and verbal covering a wide range of stakeholder groups from management level to operational level
Direct management of the market Service Desk.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
IT Service Management and Service Improvement

Are you looking for an exciting new challenge in IT Service Desk? We are looking for a talented and motivated Tech to join our team and help us provide top-notch customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. Detailed Job Description The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. They are also responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and escalating more complex issues to the appropriate IT personnel. Job Skills Required
• Knowledge of computer hardware, software, and networking
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of IT service desk software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Minimum of two years of experience in a technical support role
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Minimum of two years of experience in a technical support role
• Experience in providing technical support to end users
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Provide technical support to end users for hardware, software, and network related issues
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Escalate more complex issues to the appropriate IT personnel
• Monitor and respond to service desk requests in a timely manner
• Document all service desk activities in the appropriate system
• Maintain a high level of customer service and professionalism