Register
Recruit Create CV

It Service Desk Tech Jobs in Michigan

It Service Desk Supervisor
By Optomi At Charlotte Metro, United States
Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Solid knowledge of IT service management frameworks and best practices, such as ITIL.
Ensure adherence to ITIL best practices and service management principles.
Assign and prioritize tasks, ensuring the team's workload is managed effectively.
Develop and maintain service desk procedures, documentation, and knowledge base articles for efficient issue resolution.
Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.

Are you looking for an exciting new challenge in IT Service Desk? We are looking for a talented and motivated Tech to join our team and help us provide top-notch customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. Detailed Job Description The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. They are also responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and escalating more complex issues to the appropriate IT personnel. Job Skills Required
• Knowledge of computer hardware, software, and networking
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of IT service desk software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Minimum of two years of experience in a technical support role
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Minimum of two years of experience in a technical support role
• Experience in providing technical support to end users
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Provide technical support to end users for hardware, software, and network related issues
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Escalate more complex issues to the appropriate IT personnel
• Monitor and respond to service desk requests in a timely manner
• Document all service desk activities in the appropriate system
• Maintain a high level of customer service and professionalism