It Service Desk Analyst

IT Service Desk Analyst - Phoenix, AZ

LHH is currently conducting a search for an IT Support Specialist in Phoenix, AZ. This is an exciting, full-time opportunity with a client that offers an excellent benefit/bonus structure with very competitive pay, so this opportunity will not be available long. Review the job requirements below and do not hesitate to apply if you feel you are a good fit.

Responsibilities:

• Incident Management and Incident Response
• Working with a high volume of tickets utilizing Service Desk
• Daily use of O365
• Role involves basic troubleshooting of applications and hardware
• Identify and provide description and specifications for repair parts, utilizing Service Desk tickets.
• Escalate tickets when needed
• Servicing LAN/WAN, Wi-Fi issues
• Provide costumers with friendly, and professional costumer service via IT service delivery

Requirements:

• Nice to have technology includes: Azure and Active Directory
• Client-facing technology support.
• Experience working with Service Desk, or a similar ticketing system
• Candidate should have excellent customer service skills.
• 2-3+ years of technology/customer service experience required
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
• Strong background in O365 is highly preferred
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
• Incident Management experience is preferred, but not required
• Experience in a high volume ticket environment
• Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.

If you feel that you are a good fit for this job in Phoenix, AZ please apply through the link or email your resume to [email protected]

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.