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It Service Desk Tech Jobs in New York

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)
It Tech Analyst Jobs
By Huntington Bank At , New York, Ny $60,000 - $75,000 a year
A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards
1 year programming experience, or successful participation in the Tech Youth Program
Strong technical skills and a good understanding of software development principles and project lifecycles
High motivated with strong organizational, analytical, decision making, and problem-solving skills
Highly motivated with strong organizational, analytical, and problem solving skills.
Works under significant supervision of a Solution Delivery Manager or technical lead
It Service Desk Specialist - Rochester, Ny
By CPL Team At , Rochester, Ny Up to $500,000 a year
Foster communication between the user community and IT management to help meet CPL's strategic goals.
Previous experience supporting large enterprise (18 offices/500 employees) preferred.
You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence.
You’re inherently analytical, with strong creative problem-solving and organizational capabilities.
You can understand and carry out complex technical instructions as directed by more experienced IT team members.
Experience with A&E applications is a major plus.
It Service Desk Specialist
By University at Albany, State University of New York At Albany, NY, United States
Work effectively as a member of a team, that also includes students, and demonstrate collective responsibility for shared roles and responsibilities
Demonstrate excellent listening, writing, and communication skills in tickets and on the phone
Bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization
Strong analytical and troubleshooting skills
Proficient communication skills, including strong writing and documentation skills
Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure

Are you looking for an exciting new challenge in IT Service Desk? We are looking for a talented and motivated Tech to join our team and help us provide top-notch customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. Detailed Job Description The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. They are also responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and escalating more complex issues to the appropriate IT personnel. Job Skills Required
• Knowledge of computer hardware, software, and networking
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of IT service desk software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Minimum of two years of experience in a technical support role
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Minimum of two years of experience in a technical support role
• Experience in providing technical support to end users
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Provide technical support to end users for hardware, software, and network related issues
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Escalate more complex issues to the appropriate IT personnel
• Monitor and respond to service desk requests in a timely manner
• Document all service desk activities in the appropriate system
• Maintain a high level of customer service and professionalism