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Service Desk Administrator I Jobs

Service Desk Analyst I
By Teachers College Columbia University At , New York $29.89 - $31.32 an hour

Posting Summary: Supports faculty and staff desktop computer users with a strong commitment to high-quality customer service and solid work ethic. The analyst responds to customer inquiries ...

Service Desk Jr. Administrator
By General Dynamics Information Technology At , Virginia Beach
BA/BS and 2 years of related experience. (Additional Education, Training, Certifications or Work Experience can be substituted for degree or experience)
2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Service Desk Technician I
By GECU At , El Paso, 79925 $17.59 - $34.15 an hour
This position is a job family. There are three levels.
Installs, configures, maintains and supports desktops, telephone handsets and printers
Documents all installations in accordance with GECU standards
Performs preventive maintenance on workstations
Other duties assigned or required in connection with the general operation of the credit union
Proficiency in Windows Operating Systems, workstations, printers and service desk methodologies
Service Desk Consultant I
By KGP Telecommunications, LLC At , Remote
Work Hard. Work Smart. Enjoy the Experience.
Manage and prioritize assigned requests to ensure timely resolution per established Service Level Objectives (SLOs).
One to five years applicable work experience.
Certifications: MCP, A+, Network+, Security+ (preferred but not required).
Basic knowledge of computer hardware including laptops, desktops, printers and handheld scanners.
Experience with Microsoft Windows operating systems.
Service Desk Technician I
By Inserso At , Chandler, Az
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents
Work from home but must reside in the vicinity of Chandler.
Follow the knowledge base and priority matrix for issue resolution
Remote diagnostics and troubleshooting client workstations
Service Desk Analyst I (1St Shift)
By Nordic At ,
Demonstrated project and time management skills and an ability to work effectively over the phone and in a team environment.
Provides training on IT activities to internal and external customers and documents all procedures and policies as requested by management.
Perform Customer Support Operator functions as requested by management.
Related peripheral knowledge acquired through Technical training and/or professional Helpdesk or call center experience.
Undergraduate Degree in Computer Science and/or 1 Year of related work experience (required)
Requires advanced reading, writing and oral communication skills
Service Desk Agent I
By VSE Careers At , Remote
Minimum 1-year customer service experience
Working knowledge of MS Office products
Broad knowledge of IT products, services, and terminology
Experience using VoIP soft phone
Experience using Service Desk ticketing software
Knowledge of military rank structure and terminology a plus
Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems
Service Desk Analyst I - $17/Hr
By The Job Network At Missoula, MT, United States

Service Desk Analyst IDo you enjoy working with/on computers? Do you have a background working in IT or are looking to build a career in that field? Well we have a great opportunity for you! LC ...

Service Desk Technician I
By Mytech Partners At Colorado, United States
Remote support of Mytech Partner’s managed services clients during business hours, M-F (1 hour lunch break)
Self-motivated and responsive to management and clients
Prior industry experience desired, specifically supporting Microsoft-based workstations
Ability to concisely document processes, issues, resolutions; strong writing skills required
Strong problem solving and critical thinking abilities
Respond to client service requests
Service Desk Specialist I
By STERIS At Mentor, OH, United States
Provides support for facility, remote facility and home based users.
Creates and maintains standard operating procedures and knowledge base articles.
At least one year of experience in an IT technical support position.
Experience in a support call center.
Soft skill proficiency – SKILLED
Telephone etiquette with professional verbal and written communication skills
Service Desk Analyst I/Ukhc
By University of Kentucky At , Lexington, 40508, Ky $48,360 - $81,328 a year
Skills / Knowledge / Abilities
HDI Support Center Analyst. Certifications are required within one year of hire date.
Does this position have supervisory responsibilities?
Click here for more information about equivalencies:
Monday through Friday; 8:00am – 5:00pm. May require some weekends and holidays per department needs.
). Therefore, all individuals hired into this position must comply with the federal
Analyst I, Service Desk (Remote)
By AMC Theatres At , Leawood, 66211, Ks $19 - $20 an hour
Establish and maintain rapport with field managers by listening, empathizing, and answering questions
2+ months experience in a customer support role
Possess good oral and written communication skills
IT certification (CompTIA A+, Network+, and/or IT Fundamentals)
Handle all incoming calls in a friendly, courteous, and professional manner
Ensure all incoming calls are answered live within an average of 90 seconds
Administrator I Jobs
By Honda of America Mfg., Inc. At California, United States
5 years of marketing, website management and/or social media experience, preferably in motorsports.
Time Management skills to meet deadlines
Experience with standard sales & marketing concepts and proven skills to increase sales and customer engagement.
At least 2 years experience leading a project team.
Requires accuracy and attention to detail, strong communication skills and the ability to build long- term relationships with partners and customers
Ability to plan, manage and report marketing metrics
Service Desk Specialist (Level I & Ii)
By XPERTECHS At , Columbia, Md
At least 2 years recent Service Desk experience to the small or mid-sized business market
Excellent written and verbal communication skills are essential
Effective organizational, multi-tasking, and prioritization skills
Associate’s Degree (with a Bachelor’s degree preferred)
Strong aptitude in OS repairs, malware and virus removal, hardware, software, upgrades and troubleshooting
Demonstrate a willingness to meet or exceed needs of clients by pursuing improved causes of action
Salesforce Administrator - Service Desk
By Podium Infotech At , Remote
Participate in the planning, management and execution of internally identified system projects
Additional benefits for fully remote employees
Provide training to sales operations, finance teams and end users
Manage technology solutions (DocuSign, Stripe, NetSuite, etc)
Bachelor's degree in a related field, or equivalent training, fellowship, or work experience
Knowledge of visual flows, process builder, and organizational architecture
Service Desk Analyst I
By L.E.K. Consulting At Los Angeles, CA, United States
Keeping inventory accurate and assessing the requirement for IT equipment
Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
Excellent verbal and written communication skills
Excellent customer service, including empathic listening skills
Excellent organizational skills, prioritizing and managing multiple tasks
Service Desk Analyst I (Remote)
By National General At United States
Under minimal direction provides advanced technical knowledge and support to internal and/or end users for and/or client-side applications utilizing established protocol(s)
Manages the expectations of customers
Under minimal direction conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements
High School Diploma or equivalent experience
Oral and written communication skills
Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions
Service Desk Technician I
By iT1 At Tempe, AZ, United States
Strong organization, time management, and prioritizing skills
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1-3 years’ experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
Effective troubleshooting and documentation skills
Service Desk Analyst I, Ii, Iii (Remote)
By National General Insurance At , Alice, 78332, Tx
Bachelor Degree in an IT related discipline, or the equivalent combination of education, professional training, and / or work experience
In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
Interact closely with customers to understand their needs and / or requirements
Seek to develop self and skills needed to be prepared for future opportunities consistently
Receive, log and manage several calls each day from internal and external customers via telephone and or web based ticketing system
High school diploma or general education degree (GED)

Are you looking for an exciting opportunity to join a fast-paced and dynamic team? We are looking for a Service Desk Administrator I to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing timely resolutions. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Service Desk Administrator I is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide excellent customer service and be able to communicate effectively with customers and employees. Detailed Job Description The Service Desk Administrator I is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide excellent customer service and be able to communicate effectively with customers and employees. They must be able to work independently and as part of a team. They must be able to work in a fast-paced environment and be able to handle multiple tasks simultaneously. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 1 year of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 1 year of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting and diagnosing technical issues
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot and diagnose technical issues
• Resolve technical issues in a timely manner
• Provide excellent customer service
• Communicate effectively with customers and employees
• Work independently and as part of a team
• Work in a fast-paced environment
• Handle multiple tasks simultaneously