Analyst I, Service Desk (Remote)

The AMC Service Desk serves as the central contact point for supporting AMC’s circuit of theatres with technical support assistance. This position works to effectively support theatres in achieving AMC's goal of providing a best-in-class guest experience and provide information technology support by excelling in speed of service, transparency, and partnerships. This is accomplished through effective use of phone, e-mail, voicemail, and ticketing software.
**Remote Eligible**

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!
AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.
What you’ll be doing:

• Validate the resolution and get a confirmation from the theatre the issue has been resolved
• Accurately document incoming calls, e-mail request and voicemail messages into ticketing software in accordance with our Service Level Agreement (SLA)
• Establish and maintain rapport with field managers by listening, empathizing, and answering questions
• Ensure all incoming calls are answered live within an average of 90 seconds
• Handle all incoming calls in a friendly, courteous, and professional manner
• Process voicemail in a timely manner

What we need from you:

• Effectively collaborate with peers on varying technical issues while remaining effective while working on individual tasks
• Have a strong attention for detail
• 2+ months experience in a customer support role
• Possess good oral and written communication skills
• Ability to summarize and document complex technical issues while affecting resolution

What we also value (preferred):

• IT certification (CompTIA A+, Network+, and/or IT Fundamentals)
• Undergraduate degree in computer-related discipline

AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people…FREE movies at any of our theatres nationwide!
AMC’s company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company’s success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.
We appreciate your interest in AMC and look forward to seeing you at the movies!
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location.
The compensation for this position is: $19-20 per hour

AMC amazing. That’s the promise we deliver to nearly 35,000 associates, 240 million guests domestically, and 350 million guests worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities in which we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.

Theatre Help Desk Services

One AMC Way

11500 Ash Street

Leawood

Kansas

66211

Full Time

Hourly

No

26667BR