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Service Desk Administrator I Jobs in Kansas

Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems
Analyst I, Service Desk (Remote)
By AMC Theatres At , Leawood, 66211, Ks $19 - $20 an hour
Establish and maintain rapport with field managers by listening, empathizing, and answering questions
2+ months experience in a customer support role
Possess good oral and written communication skills
IT certification (CompTIA A+, Network+, and/or IT Fundamentals)
Handle all incoming calls in a friendly, courteous, and professional manner
Ensure all incoming calls are answered live within an average of 90 seconds

Are you looking for an exciting opportunity to join a fast-paced and dynamic team? We are looking for a Service Desk Administrator I to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing timely resolutions. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Service Desk Administrator I is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide excellent customer service and be able to communicate effectively with customers and employees. Detailed Job Description The Service Desk Administrator I is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide excellent customer service and be able to communicate effectively with customers and employees. They must be able to work independently and as part of a team. They must be able to work in a fast-paced environment and be able to handle multiple tasks simultaneously. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 1 year of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 1 year of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting and diagnosing technical issues
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot and diagnose technical issues
• Resolve technical issues in a timely manner
• Provide excellent customer service
• Communicate effectively with customers and employees
• Work independently and as part of a team
• Work in a fast-paced environment
• Handle multiple tasks simultaneously