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Service Desk Administrator I Jobs

Clinical - Service Desk Agent I - Managed Services
By Nordic At ,
EHR knowledge and/or experience, preferred
Maintaining and expanding knowledge of help desk procedures and services
2+ years customer service experience required
2+ years of clinical healthcare experience (i.e., Super User or Clinician in a hospital or healthcare setting)
1 + years’ experience working in a call center required
Excellent customer service and communication skills, written and verbal
Service Desk Administrator (Remote)
By ManTech International Corporation At , Remote $50,500 - $60,000 a year
Experience working with a trouble ticket management system
Requires frequently communicates with co-workers, management, and customers
A minimum of 1 year of professional experience in Information Technology or a directly related field
Proven experience providing IT support to users via phone, email, and/or in person
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
Service Desk Analyst I
By ePlus inc. At Virginia Beach, VA, United States
Knowledge of relevant call tracking applications; ServiceNow experience a plus
Must be motivated towards constantly improving their technical skills
Knowledgeable in use of MS Excel, Word, Outlook
Working knowledge of fundamental operations of relevant software, hardware and other equipment
One year of Customer Service experience required
Two years of Service Desk / Help Desk experience
Tsg Service Desk I
By WaFd Bank At Boise, ID, United States
Good research, analytical, problem solving, and troubleshooting skills. Ability to manage time efficiently and work under stressful conditions.
Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures utilizing remote access tools.
One year of IT related Help Desk experience required
Previous practical experience in a personal computer network environment.
Possess outstanding customer service skills and the ability to communicate highly technical information to both technical and non-technical staff.
Basic understanding of accounting/record keeping. Bank related experience preferred.

Are you looking for an exciting opportunity to join a fast-paced and dynamic team? We are looking for a Service Desk Administrator I to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing timely resolutions. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Service Desk Administrator I is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide excellent customer service and be able to communicate effectively with customers and employees. Detailed Job Description The Service Desk Administrator I is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They are responsible for troubleshooting, diagnosing, and resolving technical issues. They must be able to provide excellent customer service and be able to communicate effectively with customers and employees. They must be able to work independently and as part of a team. They must be able to work in a fast-paced environment and be able to handle multiple tasks simultaneously. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 1 year of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 1 year of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting and diagnosing technical issues
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot and diagnose technical issues
• Resolve technical issues in a timely manner
• Provide excellent customer service
• Communicate effectively with customers and employees
• Work independently and as part of a team
• Work in a fast-paced environment
• Handle multiple tasks simultaneously