Service Delivery Director Jobs

About Quinnox

Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India. We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40+ countries across the globe. We have also diversified into Platform Development with Qyrus.

Required Pre-requisites:

• Willingness to be bridge between on site and off shore during overlapping hours in IST and US EST time zones
• Expert in at least one technology vertical and aware/able to speak to end to end modern technology landscape (digital, architecture)
• Strong presentation and communication skills
• Level headed, calm under fire, able to conflict and bring win-win solutions
• Prior delivery leadership with distributed teams
• Experience working and navigating in a multi-vendor environment
• Ability & experience in working & responding to RFP’s in DotNet, Mainframe, testing and other client related technologies and functional areas
• Experience with multiple delivery models including outcome-based, fixed price solutions under agile and iterative execution
• Preferred experience working with Insurance industry clients. Ideally experience in employee benefits and disability insurance.
• Judgment and ability to be selectively hands-on to resolve issues and determine when to delegate to drive outcomes through others
• Experience managing contractor and sub-contractors leading them to common Quinnox goal

Ideal Candidate will also have the following technical experience in a delivery management role:

• Experience in innovating to creatively articulate solution options to address customer business use cases and problem statements
• Middleware, Mulesoft
• Large enterprise with multiple surround applications supporting operations and various business units
• DotNet, Mainframe, Salesforce

Responsible for:

• Minimizing any friction between offshore and onsite delivery
• Developing and maintaining alignment to business and IT leadership objectives
• On Site Resource Management, hiring
• Leading track verticals through assigned onsite and offshore track leads (peer offshore delivery managers, PM’s, Scrum Masters)
• Standing in front of any service or delivery issues to objectively navigate RCA and problem resolution internally and with customer stakeholders to achieve a win-win outcome
• Adherence to customer enterprise standards and contractual obligations
• Ensuring successful project delivery
• Building confidence in Quinnox delivery organization and execution methodology

Resource Management Expectations:

• Hiring onsite team members to meet customer commitments within budget constraints
• Leveraging Quinnox Learning and Development team to ensure employees are optimizing their continual learning
• Aligning culture to optimize employee sense of purpose and values to motivate
• Mentoring and developing direct reports

Skill Description

• Across all other Functions
• Process improvement Execution of account agenda flawlessly
• Portfolio level skill development & focused competency Building/develop on-downs/conducts feedback and coaching
• Develops trusting relationships internally & externally
• People Management
• Process Compliance & CSAT
• Value Adds / Proactive Proposals
• Stake Holder Partnering
• Leads and nurtures an engaged & motivated work force

Competencies:

• Account & Business planning support.
• Understanding of the business needs, industry standards, and market trends
• Delivery assurance from client perspective.
• Contribute by partnering with Sales & Business teams for new opportunity conversion
• Articulates delivery agenda for the client/account
• Talent Leverage, Management & Development.
• Business & Commercial Orientation.
• Understanding of the Client business landscape. Ability to consult & support the sales team in framing Quinnox services resulting in winning additional service contracts
• Process Champion in defining best practices, continual process improvement, education & execution excellence.