Service Call Center Jobs in Kentucky

Required Knowledge, Skills, And Abilities

Stays abreast of leading call management practices by tracking emerging trends in call center operations management

Conducts needs assessments, performance reviews, capacity planning, and cost/benefit analyses

Defines user requirements, establishes technical specifications as well as production, productivity, quality, and customer-service standards

Attends educational workshops, reviews, professional publications, establishes personal networks, benchmarks state-of-the-art practices, and participates in professional societies

Serves as the Division Manager, Emergency Services Center when needed