Customer Service Center Support Team Manager (Call Center)
By Heritage Bank At , Burlington, 98233 $98,430 a year
Equivalent combination of education, training and management experience may be considered.
Call Center Management experience – required. Financial services industry experience – preferred.
Work with branch banking and support department management teams to research and resolve cross-department customer issues/concerns in a timely manner.
Actively manage robbery response activities within assigned center, and participates as a member of the Bank’s incident response team.
High School diploma or equivalent - required. Associate's Degree or higher in Business, Accounting and/or Finance -preferred.
Demonstrated ability to monitor and manage income and expense budget(s).