Service Call Center Jobs in Arkansas

Educate members on benefit coverage, patient financials, and proper use of Health Plan systems and facilities

Orient and train new or less experienced staff through on-the-job training programs

Opportunity to make a positive impact on customer satisfaction and retention

Access to electronic medical records systems to efficiently assist customers

Advocate for customer needs and interests within the employer organization

Responsible for scheduling and coordinating appointments across departments

Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries

Maintain product knowledge through self-directed training and by accessing desktop tools

Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience

Take advantage of upskilling opportunities, which may include additional insurance credentials

A minimum of one (1) year of call center experience

Previous customer service experience required

Complete project work, as assigned, by reservation center management

Create new bookings with strong keyboarding skills

Use your knowledge to promote our innovative products and services

Handle all incoming calls into the centralized company phone number

Confirm guests with upcoming appointments

Maintain agent and team standards. Accountable for personal goal numbers.

We are looking for career minded, customer centrist individuals who are experienced in providing best-in-class customer service.

Must type a minimum of 25 WPM

Proficient with Microsoft Office programs (Outlook, Word)

High school diploma or GED

Successful completion of mandatory training

● Strong sales and customer service skills

person has to be very self disciplined and focused as working from home

● Answer calls, manage online chat and respond to emails

● Manage and resolve customer issues and complaints

High school or equivalent (Preferred)

someone who lives in Dupage & Kane area in Illinois